• Community Operations

    Robert Half Technology (San Francisco, CA)


    Description

    Robert Half is searching for a Research Data Product Coordinator to support a Social Media platform company. This candidate will act as the main point of contact between beta testers and the Product team ensuring clear and efficient communication. This position is a contract opportunity that is 6 months with the potential to extend and is 100% Remote.

    Job Details:

    Duration: 6 months with potential to extend

     

    Schedule: 15 hours per week over 4-5 days

    Job Responsibilities

    + Provide frontline technical support e.g. help onboard new researchers debug SQL queries understand and explain table schemas and how to retrieve desired data.

    + Synthesize and communicate researcher pain points and recommendations to the Product Team in a way that is actionable and aligned with strategic goals.

    + Advocate for the needs and concerns of researchers while balancing the objectives of the Product Team.

    + Beta Tester Check-ins: Respond to inquiries from testers provide support on processes and accomplish follow-ups.

    + Draft or Review Documentation: Work on technical documentation onboarding resources FAQs and public communications.

    + Host Office Hours: Communicate synchronously with testers to help debug queries gather feedback and resolve various issues.

    + Respond to Support Requests: Review communication channels including to resolve issues and gather suggestions for the product team.

    + Troubleshoot technical issues from the researchers such as slow queries or script errors.

    + Create/remove accounts for new or departing researchers.

    + Cross-Functional Meetings: Meet with legal product and policy teams to review beta tester pain points and requests for future development.

    Requirements

    + 2 years of experience with research coordination stakeholder relations program management or a related role.

    + Proficiency with data research technologies such as SQL and BigQuery.

    + Technical proficiency in SQL including query optimizations.

    + Customer account management experience i.e. creating or removing access to a data research tool for researchers.

    + Experience working with academic researchers or volunteer-led organizations.

    + Excellent communication and interpersonal skills with the ability to communicate complex topics to varied skeptical audiences.

    + Highly organized detail-oriented and able to manage multiple projects simultaneously.

    + Proficiency in documentation and collaboration tools e.g. Confluence, JIRA, Slack, Google Workspace, or similar.

    + Ability to work independently while fostering a collaborative and inclusive environment.

    + Skilled in stakeholder management academic research and technical product engagement.

    Nice-to-haves:

    + Experience in trust and safety content moderation or platform integrity research.

    + Code/scripting experience Python, JavaScript, MATLAB, Jupyter Notebooks, etc.

    + Knowledge of legal and ethical frameworks related to online research and data governance.

    + Prior experience in a technology company research institution or nonprofit sector.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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