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Description

We are looking for an experienced Credit & Collections Manager to lead and oversee the operations of our collections department in a dynamic financial services environment. This is a contract position based in Los Alamitos, California, where you will be responsible for managing a team, optimizing collections processes, and ensuring compliance with applicable regulations. Your role will be vital in maintaining the financial health of the organization and delivering exceptional service to our members.

Responsibilities:

• Supervise and mentor all employees within the collections department, focusing on motivation, skill development, and performance evaluations.

• Recruit, schedule, and train team members while managing daily departmental operations and allocating resources to meet objectives.

• Review, approve, or adjust collection recommendations submitted by subordinates to ensure operational efficiency.

• Analyze delinquent accounts and oversee strategies to recover outstanding balances, including initiating repossession actions when necessary.

• Provide insights to management on trends in loan underwriting, risk-based lending, and delinquency patterns.

• Facilitate the sale of repossessed collateral and evaluate the need for additional investments in such assets.

• Maintain compliance with federal and state regulations as well as organizational policies related to collections activities.

• Ensure all collection efforts are conducted ethically, legally, and in alignment with company guidelines.

• Regularly review and update collection policies and procedures to ensure regulatory compliance and operational effectiveness.

• Keep leadership informed of any operational challenges or issues impacting collection activities.

Requirements • At least 5 years of experience in credit and collections management, preferably within the financial services industry.

• Strong knowledge of collections processes, including both commercial and consumer collections.

• Proficiency in accounting systems, CRM platforms, and financial software tools such as ADP and 3M.

• Hands-on experience with accounts receivable, cash applications, and billing functions.

• Familiarity with federal and state regulations governing credit and collections, including the Bank Secrecy Act and the Patriot Act.

• Proven ability to lead and develop a high-performing team in a fast-paced environment.

• Excellent analytical, problem-solving, and communication skills.

• Demonstrated ability to maintain compliance with legal and organizational standards in all collection activities.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .