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NYBG J ob Description

Title Reports t o

Associate Supervisor, Commerce

Experience

Director, Commerce Experience

Position Summary :

The Associate Supervisor, Commerce Experience Assists customers with questions, sales or merchandise selection, rings up purchases, operates Point of Sales (POS) systems, and accurately handles cash, check, and credit card transactions. The Associate Supervisor performs opening and closing procedures on register, and supports the closing procedures of entire shop. The Associate Supervisor supports managers with overseeing shop and staff as needed; supports Directors/Managers with training new staff on POS system, customer service basics, and shop procedures and policies. The Associate Supervisor works with warehouse team on inventory and stock in the shop; supports managers with merchandising, maintaining, restocking, and keeping displays neat and clean; assist in shrinkage control by remaining aware and reporting merchandise loss and damages; and supports eCommerce, as needed.

Specific Duties & Responsibilities :

+ Helps support the oversight of sales staff in the absence of the director(s)/

managers(s) by ensuring that sales staff work their assigned hours and conduct themselves in a professional manner.

+ Meet and greet and provide high quality customer service.

+ Supports and contributes to a friendly and comfortable atmosphere in the

+ shop.

+ Stay up-to-date on product information and high-level plant knowledge and be able to relay related information to customers.

+ Ring up sales accurately, be responsible for cash and credit cards tendered.

+ Learn and adhere to Shop and NYBG policies.

+ Delegate, as needed and in support, appropriate maintenance and display duties to sales staff.

+ Assist with special sales and retail events, occasionally off-site and/or during evening hours.

+ Support the inventory and restocking process.

Qualifications :

+ 1-3 years retail experience

+ Attention to detail and professionalism in all interactions and correspondence

+ Responsible and dependable, and the ability to function as a team player in a collaborative environmen t

+ Friendly and pleasant demeanor; customer service oriented

+ Knowledge of POS systems, Shopify, Microsoft Office (Excel, Outlook, Word)

+ Flexibility in working weekends and some evenings

+ Ability to move or lift up to 30 pounds

Physical Demands & Work Environment:

While performing the duties of this position, the employee may be required to,

at minimum, work outdoors in a variety of weather conditions, assist with stock

deliveries, and lift up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions of this position.

Baseline Work Schedule:

35-hours a week; Tuesday – Saturday, 9-5; occasional evenings and/or holidays

required based on NYBG’s evening/events schedules.

Salary: $42,000