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The Opportunity

The Tech Service Support Manager oversees and manages the daily operations and troubleshooting of the Graphic Solutions KIWI Quote to Cash System, along with various continuous improvement activities. The primary goal is to support all areas of the Hub and Operations, ensuring accurate data collection and efficient, effective use of the KIWI Quote to Cash System to drive profitable operations that exceed customer expectations. This role actively participates in Continuous Improvement initiatives through the Six Sigma process and reports to the Senior Process Improvement Manager.

How you will impact Smurfit Westrock:

* Troubleshooting KIWI System problems within ESP, PLN, MMM, QMS, RSS, ULT and MACOPs

* Work directly with IT during troubleshooting activities

* Ensure all KIWI changes or improvements have detailed training documents for KIWI Captains train the trainer program.

* Monitor system daily for accuracy - DRS, Orders, Invoicing, SCAC Codes, watchlists, etc.

* Feedback and coaching to plant teams as needed

* Develop, track and report progress to your direct report

* Identify system gaps and solutions to those gaps

* Identify improvement initiatives to drive overall system performance

* Support of plant system needs

* Support Corporate Initiatives

* Assist with Testing / Implementing all KIWI Revisions

* Month Closing verification of data

* Continuous Improvement using Six Sigma Tools as a Green or Black Belt

* Measure Plants\u2019 KIWI performance and Quality service to better support our Operations Teams

* Color Measurement Software maintenance and training as needed

* 24/7 - On call as needed

* Travel as required

What you need to succeed:

* Bachelor\u2019s degree in computer science, Information Technology, Business Administration, or a related field

* 5+ years of experience working with ERP (e.g., Kiwi, SAP, Microsoft Dynamics)

* Proven experience in data analysis, including data mining, data modelling, and statistical analysis

* Experience in business process improvement and system integration

* 10+ years corrugated or display manufacturing leadership a plus.

* Ability to execute targets and achieve results, sets, and accomplishes challenging goals, prioritizes, and manages tasks effectively

* Strong communication skills

* Strong customer focus

* Ability to lead collaborative work groups

* Ability to influence the organization

* Ability to work in a fast-paced and changing environment

* Ability to lead and drive change

What we offer:

* Corporate culture based on integrity, respect, accountability and excellence

* Comprehensive training with numerous learning and development opportunities

* An attractive salary reflecting skills, competencies and potential

* Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more!

* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.