• Head of Consulting Services

    Concentrix (New York, NY)


    Job Title:

    Head of Consulting Services

    Job Description

    Join us as Head of Consulting Services!

     

    With the rapid growth of our **Financial Crime & Compliance** practice at **Concentrix** , we are seeking talented individuals to bolster our **Professional Services** division. Our aim is to ensure the successful framing, deployment, and delivery of our services while supporting our clients. We are looking for a **Head of Consulting Services** to join our team.

     

    About Us

     

    Concentrix, a leader in customer experience management and digital transformation, offers a range of services tackling financial crime and regulatory challenges through our Financial Crime & Compliance practice. Supported by our 10,000 experts worldwide, we serve over 70 clients from more than 25 production centers globally. We offer AI-based technology solutions, consulting missions, and managed services to assist our clients in preventing fraud, money laundering, terrorist financing, as well as handling KYC/KYB activities and dispute management.

     

    Role Overview

     

    We are creating and launching a new suite of consulting services—Evaluate, Blueprint, Transform, Analytics, and Threats—designed to transform or optimize Financial Crime & Compliance (FC&C) operations.

     

    Reporting to the Director of Professional Services, the Head of Consulting Services is responsible for designing, delivering, and optimizing our consulting services.

     

    + **Designing Our Offering**

    + Gather client needs and ensure we provide tailored solutions in partnership with **Catalyst** , the consulting arm of the Concentrix group.

    + Present the offering to sales teams across different regions to ensure awareness and promote it to clients in need of support.

    + Act as a facilitator during **pre-sales phases** to increase the **win rate** .

    + Support consulting teams on advisory engagements as a **Subject Matter Expert (SME)** .

    + Identify and mobilize complementary expertise when necessary.

    + Ensure a **partnership-driven relationship** with key stakeholders and maintain high client satisfaction.

    + Track projects, identify **areas for improvement** , and implement action plans to enhance **quality and client satisfaction** .

    + Supervise and coach the consulting team when needed.

    + Stay up to date with industry **trends and benchmarks** to continuously adapt and evolve our offerings.

     

    By joining the team, you will also have the opportunity to contribute to the strategy and development of the Financial Crime & Compliance offering. This includes supporting business development activities (pre-sales, opportunity identification), participating in internal growth initiatives, contributing to recruitment efforts, and mentoring and training junior team members.

    Experience & Qualifications

    + **12+ years of experience** in **Financial Crime & Compliance (FC&C)** roles within **professional services, consulting firms, or leading organizations known for their excellence** .

    + **Strong consulting skills** with expertise in **project management, cross-functional team leadership, and client advisory** .

    + **Client-focused, solution-oriented, and results-driven** mindset.

    + **Exceptional interpersonal skills** , with the ability to communicate effectively, influence stakeholders, and inspire team alignment.

    + **Adaptability** to engage with a diverse range of internal and external stakeholders, including **business leaders, operations teams, engineers, and C-level executives** .

    + **Detail-oriented yet strategic** , with the ability to balance precision with big-picture thinking.

    + **Proactive problem-solver** with strong analytical skills and a hands-on approach.

    + **Fluent in English** (both written and spoken).

    Job Details

    + **Full-time, permanent position** (FTE).

    + **Compensation:** Competitive salary based on experience and qualifications.

    + **Location:** Open to multiple locations, with a preference for candidates based in the **UK, US, or Canada** .

    Location:

    GBR London - 1st Floor, 44-45 Great Marlborough Street

    Language Requirements:

    English (Required)

    Time Type:

    Full time

    If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)