• Customer Account Coordinator

    International Paper (Thorofare, NJ)


    Customer Account Coordinator

    Description:

    The Customer Account Cooridinator is the internal manager and coordinator of national and local accounts resulting in complete customer satisfaction for the Thorofare NJ, Retail facility. This position requires a motivated individual who is capable of performing a multitude of functions in a flexible, fast-paced environment. This position will require a self and highly motivated person with the willingness to learn.

    Key Functions:

    The Customer Account Coordinator is responsible for:

    + Initial point of contact for Sales and Customer. Must also be able to effectively communicate across multiple levels of the organization including production, management, accounting, shipping, and design.

    + Developing strong client relationships that provide significant input to production planning and service strategies.

    + Working with operations and utilizing the scheduling system to achieve on-time deliveries

    + Order Management functions including: estimating, communicating timelines, order entry, follow up, tracking and billing accurately. Responsible for communicating order status.

    + High degree of accuracy across many systems. This includes order entry, purchase requisition, estimating, maintaining price adjustment files.

    + Initiating entry of customer complaints into the customer feedback system and follow up as needed to assist in providing timely resolution to customer.

    + Inventory management with regard to warehouse replenishment orders, analysis of min/max levels, making suggestions for adjustment due to seasonality. Communicating aging inventory and assisting in reconciliation of aged product.

    + Vendor management and coordination of raw materials to support delivery timelines.

    Knowledge and Experience:

    + Proficiency in computer applications to include Microsoft Word, Excel, PowerPoint and Outlook. HRMS, Kiwi, & SAP a plus.

    + Excellent problem solving skills.

    + Ability to adapt to fluctuations in business cycles and workloads due to seasonality of accounts.

    + The ability to perform math functions including working with fractions and decimals, manipulating and recording figures to provide accurate quantities, estimating and quotations.

    + Effectively multi-task and prioritize time and work.

    Requirements:

    2-5 years customer service experience, preferably industry specific and account management. Bachelor’s degree preferred.

     

    Equal Opportunity Employer: Minorities/Females, Individuals with Disabilities/Veterans

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    Location:

    THOROFARE, NJ, US, 8086

    Category: Sales & Marketing

     

    Date: May 8, 2025

     

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