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Description

• Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies.

• Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems.

• Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.

• Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs.

• Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.

• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.

• Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.

• Responsible for partnering with the business units supported to understand the business impact of support issues.

• Responsible for the analysis, design, and implementation of desktop technology life cycle management processes including technology procurement, refresh, and disposition.

• Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects.

• Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.

• Demonstrates creativity and initiative in problem solving.

• Technical documentation of hardware/software additions or changes.

• Updates inventory additions and changes to the inventory database.

• Updates and closes trouble tickets and service requests.

SKILLS NEEDED

• 2+ years of progressive experience in the desktop environment.

• Advanced knowledge and understanding of Windows desktop operating systems.

? Intermediate knowledge and understanding of MAC OS desktop configurations.

• Advanced ability to perform complex troubleshooting and analysis of PC / MAC hardware, PC / MAC operating systems, and office automation software, with expert level knowledge in at least one area of specialization.

• Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.

• Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Windows 10, 11) and office automation software, with expert level knowledge in at least one area of specialization.

• Ability to perform troubleshooting and analysis of Microsoft Office Suite of products including versions 2010.

• Intermediate knowledge and understanding of LAN environments

• Intermediate knowledge of communication protocols

• Intermediate knowledge of PC-to-Mainframe access.

• Intermediate knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange)

• Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems.

• A demonstrated ability to encourage and model positive cross-team partnerships.

• Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.

• Audio Video setup and troubleshooting skills, Intermediate knowledge of MS TEAMS, Zoom integration, configuration.

• Knowledge of printer Maintenance.

Skills

Hardware, Windows, Pc imaging, Support, Assembling, Imaging, Help desk support, Microsoft office, Help desk, Sec+, Hardware troubleshooting, Troubleshooting, Desktop, Customer service

Additional Skills & Qualifications

Must be onsite in Norwood, MA 5 days a week

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Norwood,MA.

Application Deadline

This position is anticipated to close on May 17, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.