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*Please note: This is not a cybersecurity role. This technical specialist focuses on the physical security systems/tech stack (CCTV, Access Control, biometric scanners, etc).*

We are seeking a Security Systems Technician (aka Global Security Systems Specialist) to support our physical data center security systems/tech stack, both onsite at our Sterling, VA data center and remotely for other CyrusOne data centers globally. This role will primarily focus on installations, maintenance, and troubleshooting of security hardware and software systems to ensure high service availability.

The ideal candidate will have experience in physical security technologies, including access control systems, video surveillance, intrusion detection, and alarm monitoring. They must possess strong problem-solving skills, a proactive approach to system improvements, and the ability to collaborate and effectively communicate with cross-functional teams. Maintaining high uptime and service metrics is critical to this role.

Responsibilities:

Technical Support & Troubleshooting

+ Technical support and troubleshooting of physical data center security systems such as: CCTV, Access Management, Intrusion Detection, Biometric Scanners, etc.

+ Handle incoming security system tickets in Zendesk, ensuring timely resolution while maintaining system integrity.

+ Work with vendors and internal teams to resolve system outages and service disruptions.

+ Maintain service-level agreements (SLAs) and uptime metrics to ensure operational excellence.

System Maintenance & Upgrades

+ Perform routine maintenance, firmware updates, and patch management for security devices.

+ Assist with small-scale installation projects, including adding or replacing security devices.

+ Ensure documentation is up to date for all security assets and system configurations.

+ Monitor system performance and proactively identify areas for improvement.

Process Improvement & Optimization

+ Analyze system performance and provide recommendations for improving uptime and efficiency.

+ Collaborate with internal stakeholders to enhance security system effectiveness.

+ Document recurring issues and develop knowledge base articles for internal reference.

Training & User Support

+ Conduct training sessions for onsite teams to improve troubleshooting capabilities.

+ Provide guidance to security personnel on system usage and best practices.

+ Develop and maintain user guides and SOPs for security technologies.

Qualifications:

+ 3+ years of experience in a technical support role focused on physical security systems.

+ Hands-on experience with access control systems, CCTV (IP-based & analog), and intrusion detection systems.

+ Experience working in data center environments or in other types of high-security facilities.

+ Understanding of ITIL processes for service management preferred.

Education/Certifications:

+ No degree required

+ Certifications in security technologies (e.g., CCURE, Genetec, CCNA, CompTIA Security+) is a plus

Work Environment:

+ Work Schedule: Working hours are Monday to Friday, 8:00 am to 5:00 pm, with on-call responsibilities for emergencies and critical issues.

+ Physical Demands: The position involves significant physical activity, including standing for extended periods, lifting up to 50 pounds, and frequent bending and climbing ladders

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call: 469-289-2092. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC\_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)