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Quick Insights:

+ Full-Time Position

+ Compensation: $15.00/hour + Uncapped Monthly Bonus

(Average earnings with bonus & hourly wage combined is estimated at ~$23 per hour)

+ This is an in-office position and will require you to physically report to our Athens, GA office daily.

+ You must have prior sales experience of 1+ year to be considered for this position.

Schedule : Your schedule will be an 8 hour shift, 5 days per week with Saturdays off. Schedules will be between the following hours: Sunday 8a -8p, Monday - Friday 8a - 8p and will be selected during your interview.

Overview:

We are seeking individuals with prior sales experience who are driven by sales goals with a passion to assist shoppers in their purchasing experience to join our team. As a Sales Generalist Agent, you'll leverage your expertise to help drive Wayfair sales performance and results through meaningful customer interactions. Your ability to understand and communicate will be key in helping our customers make informed purchasing decisions and achieving your sales goals. If you love to connect with customers to help them find and purchase amazing products, then Wayfair may be the place for you!

What Does a Sales Generalist Agent Do?

+ Handle a High Volume of Contacts: This is an in-office, inbound sales role where you will handle inbound sales calls, (approximately ~40-50 a day). This is a fast paced environment and highly structured where you will quickly build rapport, assist customers with questions, finding items, and purchasing those items.

+ Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're ready and available to help our customers when they need us most. For unexpected events or issues, we require our representatives to be proactive in their communication and planning whenever possible.

+ Practice Patience and Communicate Effectively : Exercise patience, active listening, and provide clear, concise information. Effective communication is essential in addressing customer questions and creating memorable experiences that build trust and satisfaction.

+ Engage with Suppliers for Complete Customer Solutions : When necessary, reach out to product suppliers to obtain details or information not readily available on our website. This extra step ensures we meet customer needs comprehensively and with confidence.

+ Adhere to Structured Sales Process: Follow our established call flow, including asking probing questions, confidently assuming the sale, and building rapport. These steps are key to consistently delivering a high-quality, customer-centered experience.

+ Think Critically and Maximize the Customer Experience : Analyze each customer’s unique needs, and proactively offer complementary items through upselling or cross-selling to elevate their overall purchase experience.

+ Drives Performance through Metrics: We measure success based on key operational metrics. Your compensation will be closely aligned with these performance standards, which helps to ensure our goals and your success are interconnected.

+ Stay Focused and Professional: Maintain a distraction-free workspace, enabling you to dedicate your full attention to customers throughout your virtual shift. Being fully present is essential for providing the best possible service.

+ Proficiency with Technology and Adaptability: This role requires familiarity with technology, comfort with multitasking, and flexibility. Stay updated with policy and process changes via email or chat, and be prepared to handle unexpected challenges like connectivity issues or unique inquiries.

+ Active Team Participation: Engage in team activities, such as sales contests, training sessions, and other culture-building events. Your active participation is vital to fostering a collaborative and motivated team environment.

+ Adaptability for Peak Seasons: During peak seasons, be prepared for potential schedule adjustments and mandatory overtime to support our customers and meet seasonal demands.

What are the Requirements?

+ You must be 18 years of age or older

+ Sales Experience: 1+ year of previous sales experience with demonstrated success in meeting or exceeding KPI’s or performance metrics. (call center, retail, or virtual environments preferred)

+ Mandatory Training: Wayfair wants to ensure your success, this is why our sales training is 100% mandatory. We are unable to accommodate any absences, time off, or tardiness during this initial time frame.

+ Technical Proficiency: Ability to effectively navigate multiple software systems and tools while also having a level of comfort with learning new tools or systems. Google, Microsoft office, email platforms, video conferencing, team collaboration software, navigating multiple screens, spreadsheets, etc. are highly beneficial experiences.

+ Education: High school diploma or equivalent is required. Some college preferred

+ Adaptability: You must have a willingness to adapt and grow in a fast paced, high growth industry.

+ Multitasking Ability: Capable of handling multiple conversations or customers simultaneously while maintaining an excellent customer experience.

+ Note: Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at [email protected]. If you would rather not have us retain your data please contact us anytime at [email protected].