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Position Information

Functional TitleSr. Application Support Analyst - ePermitting

Recruitment Category TypeStandard

Functional CategoryInformation Technology

GradeIT.14

FLSA StatusExempt

Requisition Number25-0240

Number of Vacancies1

Job LevelNon-Management

Job CodeN/A

Job Description Summary

Organization NameIT Application Services

Reports toSection Manager, Asset & Work Management

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule

Monday – Friday

8am – 5pm

Requires occasional weekend application support and testing.

Position LocationLaurel

Position Summary Information

General Summary

This is a non-merit system, employment-at-will, long-term contract position. This role is eligible for a hybrid work schedule.

TheSr. Application Support Analyst-ePermittingprovides functional and technical guidance for the maintenance, support, and renewal of line-of-business ( LOB ) applications in one or more of the following functional areas: ePermitting, Oracle Work and Asset Management ( WAM ), Cityworks, and ProjectDox.

Working within cross-functional teams, the Sr. Application Support Analyst provides life-cycle support of LOB applications including application life-cycle planning and application maintenance and production. The Analyst is also responsible for on-call support, end-user support, including responses to ad-hoc end-user requests for application enhancements, and custom programs and reports development.

In the system renewal phases, the Analyst supports and provides leadership in business case development and refinement, market surveys and technology assessment, business and functional requirements development, system acquisition support (e.g. RFP , cost estimation, etc.) for system software and implementation projects, system implementation support, and production support.

Essential Functions

+ Facilitates the support and maintenance of LOB applications

+ Supports issue resolution tasks related to the enhancement of Commission’s LOB applications

+ Ensures the satisfactory delivery of ongoing user-requested enhancements to LOB systems

+ Leads application retirement planning and support activities

+ Provides leadership and hands-on support for business/functional requirements development in the LOB functional area(s)

+ Leads the functional configuration tasks and activities for software implementation projects

+ Collaborates with area subject matter experts to discover, define, assess, and document business needs and requirements

+ Supports the WSSC Water in-house software development and COTS implementation, determining user requirements and desired outputs including migration to next generation technology

+ Develops, maintains, and enhances custom database programs to comply with business needs and requirements

+ Collaborates with COTS (application) vendors to troubleshoot system issues, track support tickets to closure, install patches, and software releases

+ Develops detailed functional design specifications that include process flow and report formats along with the supporting business logic required to implement relative system requirements

+ Analyzes operational data to identify system/operational problems and provide resolution processes

+ Develops test case scenarios and coordinates system testing

+ Identifies the technology risks on a project and communicates credible scenarios/feasibility issues to the supervisor

Other Functions

+ Works with the supervisor to develop project scope and priorities

+ Participates in cross-functional teams on enterprise IT systems improvement projects

+ Supports the team in solicitation development initiatives for procurement purposes

+ Supports business process team in streamlining WSSC Water business work flows

+ Performs related duties, as required

Work Environment And Physical Demands

Business casual office environment

Required Knowledge, Skills, And Abilities

+ Ability to gain knowledge of asset management LOB applications (e.g., ePermitting, Oracle WAM , Cityworks, and ProjectDox)

+ Proficient in database platforms (Oracle or SQL Server) and SQL programming languages

+ Ability to create new custom database programs (stored procedures, functions, views) based on business requirements

+ Ability to troubleshoot, debug, and modify existing database programs

+ Ability to perform business analysis, gap analysis, requirements modeling, and use analysis tools and techniques

+ Ability to use proven requirement gathering techniques to identify accurate and well-defined business requirements

+ Excellent analytical, problem-solving, communication, and presentation skills

+ Ability to identify opportunities to automate any processes for efficiencies

+ Ability to work well with people from different disciplines with varying degrees of technical experience and knowledge

+ Ability to prioritize different tasks/assigned initiatives and complete within resource constraints

+ Ability to conduct application demonstration and training for end-user community

+ Excellent organizational, time management and negotiation skills

+ Ability to work with dispersed project teams

Minimum Education, Experience Requirements

+ Bachelor’s degree and 4+ years’ IT experience in one or more of the following areas: business analysis, process design, or applications development/support with strong emphasis on end-user satisfaction

+ Experience in database platforms ( SQL Server Management Studio or Oracle SQL Developer)

+ Experience developing complex queries using SQL programming languages

+ Experience developing requirements and supporting LOB applications

OR

+ High School diploma (or equivalent) and 8+ years’ IT experience in one or more of the following areas: business analysis, process design, or applications development/support with strong emphasis on end-user satisfaction

+ Experience in database platforms ( SQL Server Management Studio or Oracle SQL Developer)

+ Experience developing complex queries using SQL programming languages

+ Experience developing requirements and supporting LOB applications

Additional Requirements

Proficient with MS Office applications

Preferences

+ Experience with report development tools (Report Builder or Crystal Reports)

+ Experience with Microsoft Office products (Word, Excel, PowerPoint, Visio)

+ Relevant technical certifications

+ Experience with enterprise systems/applications lifecycle

+ Experience in a water/wastewater utility

Salary$94,128 - $160,272

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date05/28/2025

Open Until FilledNo

Special Instructions to Applicants

Additional Information

All applicants selected will be subject to drug screening and a background check/verification.

This role is eligible for a hybrid work schedule. Work must be performed in the office at least 3 days per week.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Will you, now or in the future, require sponsorship for employment visa status?

+ Yes

+ No

+ Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

+ Yes

+ No

Applicant Documents

Required Documents

+ Resume

Optional Documents

+ Cover Letter/Letter of Application