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The EPIC Willow Analyst Participates in planning, design, development, training, implementation, communication, maintenance/support, and evaluation of existing or new functionality related to assigned applications. The Analyst I will work under general direction and contribute to and participates in design, implementation, maintenance, and support of their assigned software applications using information technology, equipment, and processes used by PHS employees and customers.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

Planning/Design:

Participates with technical teams and vendors for the design of application infrastructure, hardware, storage, network requirements, security, integrations, viewing and workflow.

Development/Build:

Plans implementations and upgrades clinical systems.

Testing:

Ensures adequate testing, quality assurance and documentation of changes.

Ensure test scripts have been created, reviewed, updated to reflect proposed workflow solutions.

Training/Certifications:

Transfers knowledge and/or trains IT employees and advises end-users in the operation of their information systems. Maintains complete and current documentation for responsible systems and IT processes.

Support the training team by keeping trainers informed of new functionality and system changes.

Maintains required certifications.

Implementation:

Responsible for the activities like analysis and development, implementation, modification, and installation of low complexity systems in different operational environments.

Implement changes using documented procedures.

Communication:

Create and follow project plans.

Participate in team and cross-team meetings and maintain appropriate meeting records.

Communicates with customers, administration, and team members about information technology and services.

Understand customer feedback and support data to optimize and resolve issues.

Attends regular customer and team department meetings as scheduled.

Maintenance/Support:

Monitors system performance and quality.

Plans for decommission of responsible applications when indicated.

Ensure solutions are cost effective, audit and security compliant. Versions are no less than -2 from current.

Support 24/7 on call on rotational basis.

Some travel may be required.

Other duties as assigned.

This position can be worked remote/virtually.

Associate degree in Pharmaceutical Sciences or equivalent experience.

capable of quickly absorbing knowledge of assigned clinical software applications and healthcare operations.

2 years of acute care or retail experience.

Clinical Licensure Pharmacy/Tech upon hire.

Analysts supporting Epic will have or obtain Epic Willow Inpatient Certification in their primary application within three months of completing the first Epic class. Obtaining and maintenance of Epic Certification in the primary application is a mandatory job requirement. Obtaining and maintenance of a secondary or supporting Epic Certification will be at the discretion of leadership.

PREFERRED REQUIREMENTS:

RPh, bachelor’s degree, or 3 years' experience in Information Technology.

IT background, Effective oral, written communication, and follow-up skills. Strong interpersonal relationship skills. Task management and problem-solving skills expected. Project management and leadership experience desired. Requires strong self-motivation, interpersonal, and organizational skills. Strong desktop tool usage including Word, Excel, and PowerPoint. Self-motivated, detail-oriented, problem solver.

3-5 years of acute care or retail experience.

Epic Willow certification

Salary Range: $37,440 - $102,856

We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law.

Equal Opportunity Employer/Drug-Free Workplace

**Requisition ID:** 93406