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Dubuque, IA, USA | Information Technology | Full Time

At Clarke University, we look for individuals who lead from the heart and embrace our values of education, charity, justice, and freedom. By creating a community focused on care, we empower everyone at Clarke to do and be their best. We offer meaningful work, a safe and friendly work environment, and an outstanding benefits package. So, if you are looking for a place where you can make a positive impact, we hope you will consider our One Clarke, One Community

We are seeking a skilled IT Support Specialist to join our team. This role focuses on providing exceptional technical support to faculty, staff, and students, ensuring seamless use of applications, operating systems, and devices (PCs, Macs, tablets, and phones) in a Microsoft 365 environment. Responsibilities include troubleshooting hardware and software issues, delivering user training, and enhancing campus technology experiences. While not required, familiarity with app development using tools like Microsoft Power Automate is a plus.

Key Responsibilities:

Provide frontline support for Microsoft 365 applications, Windows 11, macOS (e.g., Sequoia), and mobile devices (iOS, Android).

Troubleshoot and resolve hardware, software, and network issues in a large-scale environment.

Conduct training sessions to empower faculty and staff in using campus technologies effectively.

Assist with system administration and user account management.

Optionally, contribute to automation projects using Microsoft Power Apps and Power Automate or similar tools, if skills align.

Qualifications:

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.

Proficiency in Microsoft 365 (e.g., Teams, Outlook, SharePoint), Windows 11, macOS, and Adobe Creative Cloud.

Two years of experience supporting hardware and software in a networked environment.

Two years of experience providing end-user technical support.

Familiarity with Microsoft Power Automate or workflow automation tools is desirable but not required.

Strong communication and problem-solving skills to support diverse campus users.

To Apply: Please submit a cover letter and resume online at http://clarke.applicantpool.com . Applications will be reviewed immediately and accepted until the position is filled.

Clarke University is dedicated to fostering an inclusive campus community that values everyone's unique contributions. We promote a welcoming learning environment and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.