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All the benefits and perks you need for you and your family:

+ Benefits from Day One

+ Paid Days Off from Day One

+ Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)

+ Nursing Clinical Ladder Program

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

**Schedule:** Full Time

**Shift** : Days

**Location** : Lakeview Plaza Altamonte Springs, FL

The role you’ll contribute:

The Care Management Senior Manager is under the general leadership of the Care Management Facility Director and has the responsibility of the departmental daily operations and supervision of team members. The Care Management Senior Manager is responsible for, but not limited to: Coordination of Care, Centers for Medicare & Medicaid Services (CMS) Conditions of Participation, Social Services implementation of processes based upon data management, accountability for Length of Stay, Excess Days, Avoidable Days, Readmission Prevention, and Discharge Planning. In addition, the Care Management Senior Manager is responsible for department engagement, customer experience, compliance of regulatory standards, and employee evaluations. The Care Management Senior Manager supports professional and collaborative relationships with the Interdisciplinary Team to sustain process improvement and attain hospital metrics.

The value you’ll bring to the team:

Supports the daily operations of the Care Management department (both Inpatient and Emergency Department settings)

•Implements Corporate Care Management strategies

•Collaborates with CM Director to provide and implement strategies to improve operations and outcomes

•Implements strategies with a focus on customer experience

•Ensures documentation compliance of the Care Management department (Discharge Planning Evaluation, IMM, MOON, Patient Choice, etc.)

•Identifies and utilizes resources to support information sharing amongst staff

•Actively participates in daily Multidisciplinary Rounds ensuring staff participation on their assigned units to discuss transition of the patient to the post- acute setting and barriers to the plan

•Assures staff documentation is completed per guidelines as evidenced by appropriate monitoring techniques, coaches staff as needed •Assures patients are routinely assessed for post-hospital needs and documentation occurs within 1 calendar day of patient admission •Advocates and escalates pace of care delays

•Assures discharge plans are developed in collaboration with patient, family caregivers, care team and payor

•Assures effective discharge planning to meet patient needs, meet regulatory requirements and achieve organization objectives related to readmission reduction

Supports implementation of processes as directed by system for identification of at-risk populations and acquires necessary resources/services to improve patients' chances of successful self -management

•Coordinates and leads family meetings and patient/family and care team meetings as needed

•Strives to meet all key performance indicator (KPI) targets

•Assesses, develops, implements, monitors processes that impact patient outcomes •Seeks opportunities for improvement in quality of care/services

•Reports pertinent quality/risk issues to appropriate individuals, departments and/or committees in a timely manner

•Participates on performance improvement teams as appropriate

•Monitors and documents activities ongoing to substantiate the effectiveness of care management activities to achieve compliance with external agencies

•Collaborates with outside agencies to guide the hand-over of patients to the post-acute setting

•Escalates operational and/or financial concerns to the Physician Advisor(s) as appropriate

•Participates, as needed, in hospital/medical staff meetings to review patients meeting criteria related to high dollar/extended length of stay and/or difficult placement maintains meeting minutes as appropriate

•Assists in the development and oversees the implementation of Care Management policies, procedures, and standards

•Identifies process improvement opportunities and develops, implements and monitors action plans based upon identified Care Management metrics

•Plans, organizes, and delegates activities as required for safe, efficient and effective operations of the unit/area including active participation with other hospital and leadership staff to accomplish this purpose

•Encourages team member engagement

•Holds regular staff meetings and encourages staff to share information and participate in decision making

•Identifies leadership talent and actively develops leadership skills in staff

•Oversees the effectiveness of the department's recruitment and retention program, taking action as necessary to provide an adequate level of qualified staff

•Maintains excellent professional relationships with facility and divisional leadership

•Communicates and collaborates across the Care Management team in the areas of data and information management, performance improvement, care coordination, care transition management, medication management, and social services

•Monitors and meets productivity standards and staffing needs

•Fosters a work environment favorable to retaining staff

•Responsible for personnel functions including staffing, performance reviews and corrective action

•Creates and implements change management strategies and plans that maximize employee adoption and minimize resistance

•Promotes professional growth and development of employees

•Maintains a predictable schedule, including time on and off shifts such as weekends and holidays

•Maintains collegial relationships with staff, physicians, and other departments

•Maintains open communication with staff

•Hires and retains individuals with appropriate skills and works to develop staff to their highest potential

•Assures personnel policies are understood and adhered to

•Consults with Care Management Facility Director and Human Resources for performance issues as appropriate

•Fosters professionalism, independence, and critical thinking •Demonstrates a positive problem-solving attitude to staff, physicians, and peers

•Supports financial responsibility of Care Management and viability of department resources

•Assists in development of an action plan to address variances (positive and negative)

•Supports flexible scheduling to meet the needs of staff members, and achieve productivity while remaining within budget

•Formulates contingency plans for staffing during times of low census

Qualifications

EDUCATION AND EXPERIENCE:

REQUIRED: •Registered Nurse: BSN or •Social Worker: BSW Masters in related field •3 years in direct Care Management/Utilization Management experience in an acute care setting •2 years of Manager level (or above) experience in Care Management Leadership

PREFERRED: •Registered Nurse: BSN Masters in related field •Social Worker: MSW LCSW

LICENSURE, CERTIFICATION OR REGISTRATION:

REQUIRED: •State specific RN license if a nurse

PREFERRED: •RN-BC Certification in Care Management •LCSW

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Case Management

**Organization:** AdventHealth Orlando

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25016811

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.