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Req #: 244447

Department: UW MEDICINE - OPERATOR SERVICES

Posting Date: 05/01/2025

Closing Info:

Open Until Filled

Salary: $3,749 - $5,010 per month

Shift: First Shift

Notes:

This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here ( https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-2022-V1\_a11y.pdf)

UW Medicine's Operator Services** has an outstanding opportunity for a **Program Coordinator** **WORK SCHEDULE

+ 100%FTE

+ Days **DEPARTMENT DESCRIPTION**

The UW Medicine Operator Services Telephone Operators provide 24/7 coverage answering the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC) switchboards. We receive and route calls for our patients, their families and staff while providing excellent customer service. The telephone operators are often the first contact for UW Medicine. A friendly voice to connect callers to their destination is an important part of the patient and family centered care provided within UW Medicine. Additionally, we provide multiple communication services such as alpha-numeric and overhead paging, and two-way radio communications. We also implement the Medical Center’s security and emergency procedures, monitor alarms, and provide on-call paging for the medical centers.

JOB RESPONSIBILITIES

+ Coordinate and administer the hospital on-call schedule for UWMC and HMC

+ Work with department representatives regarding scheduling of the on-call

+ Monitor schedules and ensure success of on-call information being up to date

+ Provide training to departments on use of the on-call system

+ Use MS office products to maintain directories and prepare reports

+ Answer and transfer external and internal calls to the main numbers for the UWMC and HMC

+ Provide paging services using our staff directory and medical on-call schedule

+ Monitor and respond to alarms

+ Receive and dispatch emergency calls (including Code Blue and other medical emergencies) **REQUIREMENTS**

+ High school graduation or equivalent AND two years of experience in the program specialty

+ OR equivalent education/experience **ABOUT UW MEDICAL CENTER-MONTLAKE**

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.

Excellence. Exploration. Education. (https://www.uwmedicine.org/about/career-opportunities/uw-medical-center-montlake)** **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

**Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.