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Overview

The **Account Manager** is responsible for overseeing and managing client relationships within the education sector, ensuring the successful execution of services and programs. This role involves working closely with **school administrators, faculty, and district officials** to understand their needs, provide solutions, and maintain strong partnerships. The Account Manager will also be responsible for **contract compliance, service delivery oversight, and operational improvements** to enhance the educational environment.

Pay $43,888.00/yr

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.

**401(k)** – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM

ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf)

Key Responsibilities:** **Client Relationship Management:

+ Serve as the **primary point of contact** for school districts, colleges, or educational institutions.

+ Build and maintain strong relationships with **school leadership, educators, and staff** .

+ Address client concerns, provide solutions, and ensure high levels of satisfaction.

Service & Program Oversight:

+ Monitor and manage the delivery of **facilities management, janitorial, maintenance, food services, or other contracted services** in educational settings.

+ Ensure all services meet contractual obligations and quality standards.

+ Conduct **site visits and performance evaluations** to identify areas for improvement.

Operational & Financial Management:

+ Track budgets, invoices, and contract renewals, ensuring **cost-effective service delivery** .

+ Analyze operational data to identify opportunities for efficiency and cost savings.

+ Work with internal teams to **resolve service issues** and enhance operational processes.

Team Leadership & Coordination:

+ Collaborate with on-site supervisors and service teams to maintain seamless operations.

+ Provide **training and support** to ensure staff understand educational policies and service expectations.

+ Support recruitment and staffing needs as required.

Compliance & Reporting:

+ Ensure adherence to **school district policies, state regulations, and safety requirements** .

+ Prepare reports on service performance, client satisfaction, and contract compliance.

+ Work with HR and legal teams to **ensure workforce compliance** with background checks and certifications.

Qualifications & Requirements:

+ **3+ years of experience** in account management, operations, or client services within the education or facilities sector.

+ Experience working with **school districts, colleges, or public sector contracts** is highly preferred.

+ Strong leadership, **problem-solving, and decision-making skills** .

+ Proficiency in **Microsoft Office Suite (Excel, Word, Outlook).**

Preferred Qualifications:

+ Experience managing **multi-site educational accounts** .

+ Knowledge of **budget management and contract negotiations** .

Work Environment:

+ Position may require **travel between multiple school locations** .

+ Occasional evening or weekend work may be needed based on school schedules.

This role is ideal for a **proactive and service-oriented professional** with a passion for **supporting education through effective account management** . If you thrive in a **fast-paced, client-focused environment** , we encourage you to apply!

REQNUMBER: 118629