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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

ABOUT THIS OPPORTUNITY.... (Ability to work Remote)

We are seeking an innovative and experienced Learning Experience Designer & Technical Trainer to join the Technical Enablement team. In this role, you will

collaborate with program managers, product managers, and engineers to create, implement, and evaluate effective learning programs for our implementation-focused

staff and partners. You will play a critical role in equipping teams with the knowledge and skills needed to succeed in onboarding customers, implementing complex

solutions, and driving partner success with our SaaS platform.

Our ideal candidate is learner-centric, has an ability to synthesize various inputs, works well in an agile course design and development process, has a passion to gain a deep

understanding of SaaS implementation and professional services workflows, and creates learning experiences that apply adult-learning best practices. You are curious

and comfortable asking questions, a self-starter, problem solver, and take initiative. You will help develop strategy, standards, processes, and procedures for developing

technical training at Iron Mountain.

Key Responsibilities

• Consult with leadership and senior members of the department to identify needs and prioritize them based on level of impact

• Work with SMEs to identify learning objectives, design learning experiences (both synchronous and asynchronous), and develop content that meets the

needs of the topic and role. Learning modalities may include (but aren’t limited to) coaching and mentorship, job aids, e-learning, instructor-led, and hands-on

activities/projects.

• Act as a consultant and provide suggestions and guidance on instructional design strategies and technology

• Develop ways to evaluate the outcomes of learning solutions to determine if objectives were met. Use this feedback to improve iteratively.

• Implement data-driven approaches to evaluate program effectiveness, leveraging analytics to inform continuous improvement of learning initiatives

• Facilitate instructor-led training and workshops (virtual & in-person)

• Contribute to change management strategies by developing targeted learning interventions that support organizational transformation

• Apply research skills to assess current and prospective technologies and innovative products to enhance the leaner's experience

• Maintain currency in learning sciences, instructional design principles, and emerging technologies and trends related to higher education

• Provide ongoing coaching and mentoring for team members to reinforce learning and address skill gaps

• Work closely with stakeholders to ensure training programs reflect the latest product capabilities and best practices and meet learner needs

To be successful in this role, you will need to:

• Build relationships across a variety of different roles and levels in the organization

• Manage multiple projects at once with minimal supervision

• Use ADDIE principles to perform needs analysis, design, develop, and evaluate the impact of a variety of learning solutions with deference for speed of

development and scale of delivery

• Collaborate closely with SMEs and manage projects with multiple contributors

• Communicate clearly and frequently with management and stakeholders and demonstrate strong writing, project management, and organizational skills

• Adapt to rapidly changing project timelines and deliverables

• Be creative, innovative, and resourceful. Take initiative proactively.

• Speak to a technical audience, develop technical materials (working with SMEs), and assimilate technical information and ideas quickly – enough to be able to ask

the right questions!

Qualifications

• Bachelor’s degree in Instructional Design or Learning Sciences; or related field

• 5+ years designing and developing content and curricula in support of enterprise software learning and development programs

• Excellent facilitation and presentation skills, with the ability to engage diverse audiences effectively

• Expertise in instructional design methodologies, adult learning theories, and e- learning best practices

• Proficiency in learning management systems and e-learning authoring tools (e.g., Articulate 360, Adobe Captivate, LMS)

• Familiarity with certification programs a plus

Why Join Us?

As a Senior Learning Experience Designer & Technical Trainer, you will have the unique opportunity to directly impact the success of our delivery teams and partners,

empowering them to achieve excellence in SaaS and Digitization delivery. You will be part of a collaborative team dedicated to innovation, growth, and enabling success at every level.

Let’s build the future of technical enablement together!

Travel Requirements

20% of the time.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

**Requisition:** J0087525