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Job Summary - Director, Business Operations Continuing Care

Demonstrates a high level of independent decision making and operational ownership of service line under the Sr Director. Builds critical partnerships with other system stakeholders and high levels of collaborations. Represents the department in the community and system. Coordinates departmental operations, strategic planning, quality initiatives, regulatory compliance and integration in collaboration with the Senior Director and other Continuing Care leadership to ensure quality of care provided to patients and families. Partners in developing and executing growth strategies, tactics and plans for service line across care regions to strengthen value to service lines, improving the affiliated acute system and community referral base throughput experience and capture rates.

Essential Functions - Director, Business Operations Continuing Care

+ Demonstrates a high level of independent decision making and operational ownership of service line under the Senior Director.

+ In collaboration with the Senior Director, identifies, recommends, develops, and updates departmental strategic long and short-range plans to support Continuing Care philosophy and longer-term strategic intent.

+ Organizes, coordinates and integrates policies and procedures with a particular focus on operational excellence, staffing, business operations, management development, and program alignment across all care regions. Leads the operational and quality activities of the department through professional management and technical and support staff.

+ Assesses programmatic strengths and weaknesses, identifies and assesses business opportunities to improve market share and operational efficiency. Develops key performance indicators for new programs and identifies, measures, analyzes and plans implementation of business and growth opportunities.

+ Works in conjunction with Continuing Care leadership, clinical teams and Physician Liaisons for the identification, feasibility evaluation and implementation of new program opportunities. Assures that a high quality of service is provided to patients and physicians at all times, and that all activities are in accordance with the mission, objectives, and standards of care for Continuing Care and Corewell Health.

+ Builds critical partnerships with other system stakeholders with high levels of collaborations. Represents the service line in the community and system.

Qualifications - Director, Business Operations Continuing Care

+ Required Bachelor's Degree or equivalent in business, health care administration or related field

+ Preferred Master's Degree or equivalent in business, health care administration or related field

+ 5 years of relevant experience in related health care Required

+ 3 years of relevant experience three to five years in a leadership role Required

+ Proven track record of achieving targets and demonstrated ability to think strategically with a thorough understanding of business operations and development. Required

Physical Demands - Director, Business Operations Continuing Care

+ Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs

+ Waist to Waist > 5 lbs: Seldom up to 10 lbs

+ Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

+ Waist to Overhead > 5 lbs: Seldom up to 10 lbs

+ Bilateral Carry > 5 lbs: Seldom up to 10 lbs

+ Unilateral Carry > 5 lbs: Seldom up to 10 lbs

+ Pushing Force > 5 lbs: Seldom up to 10 lbs

+ Pulling Force > 5 lbs: Seldom up to 10 lbs

+ Sitting: Frequently

+ Standing: Occasionally

+ Walking: Occasionally

+ Forward Bend - Standing: Seldom

+ Forward Bend - Sitting: Occasionally

+ Trunk Rotation - Standing: Seldom

+ Trunk Rotation - Sitting: Occasionally

+ Reach - Above Shoulder: Seldom

+ Reach - at Shoulder or Below: Seldom

+ Handling: Occasionally

+ Forceful Grip > 5 lbs: Seldom

+ Forceful Pinch > 2 lbs: Seldom

+ Finger/Hand Dexterity: Frequently

+ Visual Acuity ¹[None = No; Seldom = Yes]: Seldom

How Corewell Health cares for you

+ Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .

+ On-demand pay program powered by Payactiv

+ Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

+ Optional identity theft protection, home and auto insurance, pet insurance

+ Traditional and Roth retirement options with service contribution and match savings

+ Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Continuing Care - 1239 E Beltline - Grand Rapids

Department Name

Administration - Home Care West

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.