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RESPONSIBILITIES

About Us:

The Queen's Health Systems stands as a beacon of healthcare excellence throughout Hawai‘i and the Pacific Basin. We are dedicated to delivering comprehensive health care services and programs to Native Hawaiians and all people of Hawai‘i. At Queen's, we embody the vision of Queen Emma and King Kamehameha IV by committing to perpetually provide high-quality health care to enhance the well-being of our community.

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The Queen’s Medical Center is proud to be:

+ **A Level I Trauma Center:** As the state’s designated trauma facility,The Queen's Medical Center (Honolulu) is reverified as a Level 1 Trauma Center by the American College of Surgeons.

+ **Magnet® Recognition** - The Queen’s Medical Center is the first and only hospital in Hawaii to achieve Magnet® recognition from the American Nurses Credentialing Center.

+ **Nationally recognized healthcare organization:** The Queen's Medical Center (Honolulu campus) has been recognized as the top hospital in Hawai'i for the 2023-2024 Best Hospitals rankings and ratings. Moloka’i General Hospital has also been named one of the top 20 critical access hospitals (CAHs) for quality in the country by the Chartis Center for Rural Health for Best Practice in Quality.

Role Overview:

We are seeking a compassionate, dedicated, and resilient Patient Care Coordinator (PCC) for our Transplant programs. This critical role requires a hardworking and organized professional who is passionate about providing high-quality care to transplant patients and living donors across all stages of the transplant journey—from referral and evaluation through transplant, discharge, and post-operative care.

As the Patient Care Coordinator, you will case-manage a large patient population, ensuring seamless coordination and effective communication throughout the entire transplant process in both inpatient and outpatient settings. You will be responsible for facilitating the flow of vital clinical information, educating and supporting patients and their families, and serving as a resource to healthcare professionals. The PCC is also a key liaison with external partners such as organ procurement organizations and internal departments, and plays an important role in ensuring compliance with regulatory standards.

The ideal candidate will possess strong clinical skills, be highly organized, and demonstrate a passion for team-oriented care. **This position requires on-call availability to assist with organ offers and patient calls, so flexibility and commitment are essential.**

Department Overview:

Queen’s Transplant Center is a dynamic and dedicated team that plays a vital role in improving the lives of patients across Hawaii and the Pacific through the life-saving procedures of organ transplantation. Our multidisciplinary team is comprised of skilled clinical staff, including transplant nephrologists, surgeons, hepatologists, and other specialists who work collaboratively to provide comprehensive care to transplant candidates and recipients.

Our team’s success depends on seamless cooperation and communication among all members, as we strive to ensure that each patient receives the highest quality of care throughout every phase of their transplant journey—from initial evaluation through surgery and long-term follow-up care. We specialize in the transplantation of livers, kidneys, and pancreas for individuals facing end-stage organ failure, offering them not just a second chance at life, but also renewed hope for a future.

Our mission is clear:

Improving the lives of the people of Hawaii and the Pacific through organ transplantation.

Though transplant work is often challenging and demands great dedication, it is immensely rewarding. Each member of our team contributes to making a real difference in the lives of patients and their families. If you're someone who thrives in a fast-paced, dynamic environment and is passionate about making a meaningful impact, we invite you to join our committed and compassionate team. Together, we can continue the life-changing work of transplantation and improve the health and wellbeing of our communities.

Key Responsibilities:

+ Coordinates the clinical management of transplant patients and living donors during the pre-transplant, transplant, and discharge phases of transplantation and the donor evaluation, donation, and discharge phases of donation. This includes both in-patient and out-patient settings.

+ Coordinates information flow to ensure appropriate patient care and services and continuity of care.

+ Educates and trains patients, donors, staff, and other healthcare providers, and serves as a resource for solid organ transplantation.

+ Serves as a liaison to organ procurement organization and other related external entities and to Medical Center departments and staff.

+ Covers on-call responsibilities related to coordination of deceased donor organ offers with coordination of admission for transplant.

+ Participates in data submission requirements and ensures compliance with regulatory agencies.

Minimum Qualifications:

EDUCATION/CERTIFICATION AND LICENSURE:

+ Bachelor’s degree in Nursing.

+ Current Hawaii licensure as a Registered Nurse.

+ Current BLS certification for healthcare providers.

+ Current certification from the American Board for Transplant Certification as a Certified Clinical Transplant Coordinator (CCTC), else certification must be obtained within two years of entrance into the position.

EXPERIENCE:

+ Two (2) years of clinical experience as a Registered Nurse.

+ Solid organ transplant experience is preferred.

+ Experience in computer applications, such as Microsoft Word and Microsoft Excel.

Typical Physical Demands:

+ Essential: finger dexterity, seeing, hearing, speaking, standing, sitting, walking.

+ Continuous:

+ Frequent: pushing/pulling usual weight of 50 pounds of force, carrying usual weight of 10 up to 15 pounds, repetitive arm/hand motions.

+ Occasional: stooping/bending, climbing stairs, walking on uneven ground, squatting, twisting body, lifting usual weight of maximum of 50 pounds, reaching above, at and below shoulder level.

+ Operates physiological monitoring equipment, IV pumps, electric beds, computer, printer, typewriter.

Typical Working Conditions:

+ Not substantially subjected to adverse environmental conditions.

+ Ability to be available 24 hours/day when scheduled for on-call activities.

Equal Opportunity Employer/Disability/Vet