"Alerted.org

Description

The Customer Service Coordinator will support inside and outside sales representatives

Responsibilities/Essential Functions:

+ Responsible for increasing customer retention through process knowledge and program management implementation.

+ Required to manage revenue backlog based on assignment.

+ Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners.

+ Create tutorials and facilitate customer meetings via webinars.

+ Interacts and collaborates on a daily basis with internal/external cross functional teams to ensure initiatives and customer’s needs are met on schedule.

+ Pro-actively consults with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities.

+ Advanced knowledge in direct sales order entry system, value added-services, and all operational processes.

Knowledge/Skills/Abilities:

+ Ability to facilitate and lead projects.

+ Experienced Presentation skills.

+ Ability to take analytical approach to problem solving.

+ Strong resolution orientation with outstanding communication and customer service skills.

+ Strong communication skills / grammar.

+ Ability to work independently in a fast paced and changing environment.

+ Strong computer skills required.

+ Microsoft Office knowledge required including strong Excel, Outlook, Word and Windows.

Working Environment:

+ Remote.

Experience:

+ College degree preferred and/or minimum 3 years office experience.

**Benefits:** Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company’s 401k plan. Employees are eligible for 80 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year.

**Compensation:** The hourly rate for this position ranges from $20.00 to $22.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.