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**Requisition ID:** 67261

ABOUT WHIRLPOOL CORPORATION

Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

The team you will be a part of

The Engineering team discovers, develops and evaluates new product ideas, enhancements, or strategic product extensions, and translates research discoveries into usable and marketable products. Leads, plans and tracks all phases of the product life cycle, from inception to introduction into the marketplace. Coordinates with various functions to ensure successful product development and implementation.

This role in summary

Manage technical resources to provide quality planning and development of the reliability test plan for new products. Make recommendations as to the ‘Production readiness” of new products. Also includes, analysis and reporting of external quality trends, evaluation of returned goods. Recommends product changes to improve quality, reliability, costand customer/consumer satisfaction. Manage Product Liability personnel. Interfaces with all departments at all levels.

Your responsibilities will include

+ Manage new product quality planning resources to develop preliminary Control Plans and other quality deliverables. Assist with developing or refining product specifications. Provide consumer-focused test protocols and product qualification testing to assess product reliability and ease of installation. Use statistical tools to forecast field failure rates where possible.

+ Develop and implement ongoing product testing protocols to ensure product reliability and sustained customer/consumer satisfaction. Manage the coordination of returned goods. Develop and maintain systems to evaluate, capture data and report returned goods information in assigned facilities.

+ Ensure product liability claims process supports the timely processing of claims, legal requests for product information are accurately fulfilled, and record retention is done in accordance with Emerson guidelines. Make recommendations for process improvement.

+ Manage personnel involved in the analysis and reporting of quality trends that impact warranty costs and customer satisfaction. Develop systems to monitor external quality from Call Center, internet product reviews, Service Claims and other sources.

+ Actively participate in Design Reviews, Product Safety Reviews, New Product Development oversight committee and other venues. Monitor inputs, analyze results and make recommendations for improvement.

+ Review and approve all reliability test reports. Recommend “production readiness status” of new products based on reliability test results.

Minimum requirements

+ Bachelor’s degree

+ 5 years’ experience in quality management, or 10 years of progressive responsibility in quality management

+ Must be computer literate and have proficiency in Microsoft Excel, Word, and PowerPoint.

Preferred skills and experiences

+ Strong record of working in multi-functional teams and have demonstrated skills in leadership, initiative, creativity, analysis, problem solving, communication, and interpersonal skills.

Additional information

Whirlpool’s Ways of Working

Our goal is to provide an environment that helps you bring your best to Whirlpool every day. While employees in this role work in-person Monday through Friday. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:

+ Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.

+ Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.

+ Sabbatical - Four weeks paid leave after every five years of service.

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Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers (http://www.whirlpoolcareers.com/) . Additional information about the company can be found on Facebook (http://www.facebook.com/WhirlpoolCorp/) , Twitter (http://twitter.com/whirlpoolcorp) , LinkedIn (http://www.linkedin.com/company/whirlpool-corporation/life/) , Instagram (http://www.instagram.com/whirlpoolcorp/) and YouTube (http://www.youtube.com/user/WhirlpoolCorporation) .

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.