• Bilingual Healthcare Services Rep I (Patient…

    Kelsey-Seybold Clinic (TX)


    Responsibilities

    Schedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software.

     

    Job Title: Bilingual Healthcare Services Representative I

     

    Department: Patient Access Center

     

    Job Type: Full Time

     

    Salary Range: $36,004.80 - $42,348.80 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

    Technology Requirements

    + **All candidates must have a Cable, DSL, or Fiber Internet Plan with 50 Mbps or higher**

    + **Must have your own Desktop or Laptop Computer**

    + **Windows 10 or higher Operating System for Windows Users**

    + **Mac Users must have MacOS 10.15 Catalina or Higher**

    Qualifications

    Education

    Required: High School diploma or GED from an accredited program

     

    Preferred: N/A

    Experience

    Required: 1-year experience in a high-volume contact center OR 1 year of customer service experience

     

    Preferred: 2 years contact center or customer service experience with PC experience and knowledge of MS

     

    Word and Excel.

     

    License(s)

    Required: N/A

    Preferred: N/A

     

    Skills

     

    Required: Critical thinking skills.

     

    Preferred: Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans.

     

    Special Skills

     

    Required: Critical thinking skills.

     

    Preferred: Ability to exercise good judgment in a high-volume contact center while maintaining a professional

     

    attitude.

     

    Other

     

    Required: Ability to fluently speak, write and understand both the English and Spanish languages

    Preferred: N/A

    **Working Environment:** Remote

     

    About Us

     

    Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.

     

    Why Kelsey-Seybold Clinic?

     

    + Medical, Vision, and Dental

    + Tuition Reimbursement

    + Company Matching 401K

    + Employee Reward and Recognition Program

    + Paid time off for vacation, sick, and holidays

    + Employee Assistance Program

    + Continuing Medical Education allowance

     

    Same Posting Description for Internal and External Candidates

    Same Posting Description for Internal and External Candidates

    Kelsey-Seybold Clinic strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by organizational policy or by federal, state, or local laws unless such distinction is required by law. Kelsey-Seybold is a VEVRAA Federal Contractor and desires priority referrals of protected veterans.