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_A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality._ City Winery to deliver the

highest end combined culinary and cultural experience to our customers who are

passionate in sharing wine, music, and culinary arts. We are a unique facility,

combining a fully functioning winery with intimate concerts, food & wine

classes, private events in a variety of configurations, and fine dining. We

have created a compelling mix for our sophisticated clientele of foodies, and

active cultural patrons—bringing the wine country experience to the middle of a

large city.

Position Summary

Front of House

Operations Managers are our in-house hospitality professionals who ensure daily

operational excellence, overall guest satisfaction and management of the FOH

team. This role participates in a variety of dimensions of the business from

leading the service teams, maximizing food and beverage sales, handling

pre-shift training, to promoting retail wine sales, merchandise, and more.

Why us?

• Competitive pay

• We are a rapidly expanding

national entertainment and hospitality company, offering tremendous

opportunities for driven and ambitious individuals.

• Medical, Dental, Vision

Insurance

• nDORFins program designed to

promote a healthy and active lifestyle!

• 401K (and yes we match!)

• Flexible Savings Accounts,HSA

and Dependent Care, Basic Life and AD&D Insurance

• Amazing discounts, 50% OFF

all dining/retail wine

• Free Family Meal

• Tickets to available shows

And

more!

Overview of Responsibilities

●

Manage day to day restaurant and/or floor operations, and provide

on-the-floor support to staff for duration of a service shift including but not

limited to assigning server sections, overseeing side work, observing steps of

service, and maintaining overall cleanliness/tidiness of the restaurant

●

Participate

in interviewing, hiring, coaching/counseling, and separation process of hourly

employees

●

Ensure restaurant and venue are fully

prepared and organized for daily execution of the operation

●

Manage staffing and operations of all revenue centers including

venue, bar, support staff, service, private events, as applicable based on

designated area of focus

●

Prepare scheduling on a weekly basis

●

Ensure

maintenance of property by examining areas daily for cleanliness and

maintenance needs and directed to appropriate employees to handle

●

Resolve guest concerns and complaints

with exemplary level of hospitality

●

Perform all cash handling procedures: opening, mid-day safe

counts, cash pay-outs and nightly cash drops, as needed

●

Check in with guests in bar and restaurant area during shift to

ensure guest satisfaction and identify any opportunities

●

Assist

with staff trainings both in daily pre-shifts and monthly FOH staff service

meetings

●

Maintain pars of all printed promotional materials, comment cards,

or other check presenter inserts

●

Maintain & update contact lists, VIP, and public event guest

lists

●

Demonstrate an ability to lead and motivate others, and achieve

results. Empowered to make day-to-day decisions confidently both with guests,

service teams and other departmental management

●

Demonstrate excellent interpersonal and communication skills with

service teams and management

• Other duties, initiatives, and

tasks as per business need

Minimum Qualifications

●

Minimum 3 years experience in a multi-faced, high volume

restaurant, venue, and/or equivalent relevant experience

●

Exceptional hospitality skills

●

Proven leadership skills and commitment to operational excellence

●

Strong analytical and data skills

●

Ability to successfully multi-task, delegate, and manage several

tasks at once in fast paced environment

●

Exceptional communication and interpersonal skills both written

and verbal

●

Functional knowledge of health department and related regulations

●

Ability to perform physical requirements of position including

standing and walking for extended periods of time, bending, pulling, pushing,

lifting and carrying up to 50 lbs.

●

Able and willing to work flexible schedule including days, nights,

weekends, and holidays

About Us

Wine, food, and

live entertainment collide at City Winery to create a dynamic and incredibly

unique workplace. Since 2008, City Winery has been turning heads across the

nation with amazing live performances, delectable cuisine, and award winning,

locally produced wines. But there's more to us than that we're a haven for community and creativity, a

place where the philosophy of hospitality is more than just a buzzword, but a

way of life. City Winery, founded by music industry veteran & visionary

Michael Dorf, has established itself as a one-of-a-kind brand providing

unforgettable experiences for guests. From world class music venues to

sustainably produced wines with ratings of 90+ points, City Winery offers a

range of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.