• Data Center Operator

    M&T Bank (Buffalo, NY)


    Enjoy a flexible schedule with just three 12.5-hour shifts per week, including the option to work from home one day—giving you more time for life outside of work.

     

    Work Schedule: 7PM to 730AM

     

    At M&T Tech** **, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks. We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow’s bank, today.

     

    The Technology Infrastructure Engineering and Operations Team engineers and supports all the foundational technology used across M&T Bank. We support two Data Centers, 15,000 Distributed platforms, 24 Mainframe Regions, a secure and reliable Network connecting all the technology across the bank footprint and process approximately 635,000 automated jobs per month. In addition to that foundational technology level, we own the operational support processes, monitoring and command center that provide a unified, well-managed technology response when issues arise. We deliver innovative, and compelling technology solutions, in partnership with our line of business CIOs, to enhance the internal customer experience that enables our business partners to deliver.

    Overview:

    Supports Enterprise Mainframe operations. Manages batch processing and file availability service level agreements (SLAs) for numerous core applications. Manages recovery efforts for job failures. Participates in annual Disaster Recovery tests in multiple locations. Supports all mainframe and distributed platforms.

    Primary Responsibilities:

    Operate and monitor mainframe systems in multiple locations.

     

    Operate and monitor other business-specific systems.

     

    Ensure high quality processing is maintained and online availability schedules are met on various platforms.

     

    Coordinate shift turnover; communicate outstanding issues and upcoming changes to incoming staff.

     

    Review and approve all operational documentation for consistency and accuracy according to published standards.

     

    Ensure proper protocol, procedures, notifications and communications are followed during changes and incidents.

     

    Provide some advanced troubleshooting for job failures and abends of production jobs.

     

    Participate in assigned training and presentations.

     

    Cover staff shortages and assist with off-scheduled activities as required.

     

    Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

     

    Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

     

    Complete other related duties as assigned.

    Education and Experience Required:

    High school diploma and a minimum of 2 years’ technology-related experience

     

    Experience utilizing product command sets to debug and resolve problems

     

    Experience using Department tools to increase overall efficiency

     

    Full knowledge in pertinent scheduling software

    Education and Experience Preferred:

    Minimum of 5 years’ job-related experience

     

    Knowledge of IBM mainframe operations, including SDSF (System Display and Search Facility), TSO (Technical Standard Orders), CA7/CA11 (scheduling application) and JCL (Job Control Language)

     

    Working knowledge of pertinent mainframe systems and storage components associated with mainframe operations

     

    Technical knowledge of CA7, CICS (Customer Information Control System) and JCL, as well as other utilities related to IBM z/OS operating system

     

    Experience with Microsoft products – Windows, OneNote, SharePoint, Word, and Excel

     

    Experience being a team player and interacting professionally and effectively with all levels of personnel

     

    We support our team members with generous benefits.

     

    Competitive compensation

     

    Health, welfare, and retirement benefits

     

    401(k) match at 5%

    Work-life balance and flexible work arrangements

    40 hours paid volunteer hours per year

     

    Much more. For details, see: M&T Benefits Overview (https://www3.mtb.com/content/dam/mtb-web/mtb-migration/pdfs/health-care-benefits-overview.pdf)

     

    About M&T

     

    M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.

     

    M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.70 - $32.32 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

     

    Location

     

    Buffalo, New York, United States of America

     

    M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.