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Description

At Amazon, we are working to be the most customer centric company on earth. We are constantly looking to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. In the Global Fleet and Products (GFP) team, we own the driver experience and products used for delivering all Amazon packages, Prime Now deliveries, and more.

As a Sr. Vehicle Quality Engineer, you ensure that company's products and processes meet established quality standards by identifying shortfalls, developing corrective measures, and implementing quality control systems. To meet these standards, you must work cross functionally, interfacing with engineering, manufacturing, operations, including customer feedback and technical teams. You will use customer feedback up and work directly with vehicle manufacturers to ensure root cause analysis and corrective actions are robust for quality issues. A successful candidate will be highly analytical, resourceful, customer-focused, and team oriented. The right candidate will possess vehicle quality engineering and assurance background, experience with new product launches, development, introduction, and operations in high volume manufacturing environment. They will have a well-rounded background related to product auditing, final acceptance inspection, problem solving, root-cause analysis, data gathering and analysis, and continuous improvement initiatives.

Travel expected – 25% to 35%

Key job responsibilities

• Work from the Customer(s) perspective, driving quality in design and execution of products, through Key Performance Indicators and Specifications.

• Lead business analytics to identify quality trends and opportunities to improve fleet quality performance

• Lead quality issue investigation from both manufacturing plant and from field. Track, analyze, and resolve, ensuring root cause is robust and verify corrective actions are effective, using statistical problem-solving methods (6 sigma, red-X, TQM, SPC, or Shainin)

• Work directly with vehicle manufacturer or product vendors’ Quality, Production, and Supply Chain teams to drive first-time quality. Insist on the highest standards.

• Audit and identify gaps in quality systems of manufacturing partners by utilizing AIAG standards and develop them to ensure best in class quality vehicles are delivered to customers.

• Coordinate input from internal/external customers to better understand customer’s need and/or perception to improve audit plan

• Lead continuous improvement projects and supports investigation of new technologies to improve overall quality performance

• Support all quality campaigns discovered

Basic Qualifications

- 7+ years of quality assurance engineering experience

- Bachelor's degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field

- Knowledge of QA methodology and tools, with demonstrated experience in an QAE role

- Excellent communicator (verbal and written)

Preferred Qualifications

- Automotive experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.