"Alerted.org

Senior Capacity Manager - Chicago, IL

Job ID

218941

Posted

08-May-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Building Management, Facilities Management

Location(s)

Chicago - Illinois - United States of America

CBRE Global Workplace Solutions (GWS) | Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer bespoke facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Sr. Capacity Manager | Sr. Account Manager, you will oversee a team responsible for delivering all key client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do:

+ Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

+ Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

+ Consult with Sr. sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.

+ Obtain and coordinate resources needed to service projects and build strategic operational plans.

+ Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.

+ Review service level performance reports to ensure client service levels are met and exceeded.

+ Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.

+ Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations

+ Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.

+ Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.

+ Identify and solve technical and operational problems of complexity.

+ Understand and recognize the broader impact across the department.

+ Improve and change existing methods, processes, and standards within the job discipline.

What You'll Need:

+ Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

+ Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

+ Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.

+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

+ Extensive organizational skills and an advanced inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we can see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

Our competitive and comprehensive benefits program was designed to ensure you feel valued with benefits that support your and your family's mental, physical, emotional, and financial health.

Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.

Diversity, equity, and inclusion (DE&I) are more than just values—they're a competitive advantage. By crafting a place where our employees are recognized for their contribution and allowed to grow, we regularly open ourselves and our business to new opportunities.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Senior Capacity Manager position is $119,500 annually [or $57.45 per hour] and the maximum salary for the Senior Capacity Manager position is $145,000 annually [or $69.71 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)