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Location:

11501 Outlook Street - Overland Park, Kansas 66211

JOB DESCRIPTION

+ Under the direction of the Payment Control Supervisor, the person in this position is responsible for the timely processing of all incoming cash, non-cash, advances, expenses, disbursements, emails, payoffs, write offs, reallocations, late charge waivers, waterfall, and balance to book of record, strategy, daily.

ESSENTIAL JOB FUNCTIONS

+ Requires proactive communication with internal clients [Account Managers, Tax/Ins groups, Special & Sub Servicing groups] & external clients [Insurance & Tax Companies, Sub-servicer & other Banks]

+ Identify & Process borrowers’ payments as directed by servicing standards & agreements

+ Research, Identify, Deposit & process live checks sent directly to Overland Park Office

+ Research, Identify & Process payments rejected by external lockbox facility.

+ Process All Payment Reversals, Returns & NSFs:

+ Payment Reversals as directed by Account Managers,

+ NSF checks as directed by Loan Accounting,

+ Stop Payments directed by Loan Accounting

+ Voids as directed by either Account Managers and/or email notification from Loan Accounting, and

+ Return E-Pay – funds KeyBank has been directed by borrower/client to ACH draft monthly payment by Loan Accounting

+ Sub Serviced Wires Identify, Process & Upload, as needed

+ Understand and interpret loan transaction history, requires research & communication with all internal clients to determine how transactions should be posted.

+ Assist with Customer Service-related inquires such as:

+ Request posting instruction for incoming funds, research, identify and communication with internal teams

+ Research/Resolve inquiries from Tax, Insurance, Special Servicing, Account Managers, Loan Accounting, Conversions, Investor Reporting and Cash Management teams related to how/why transactions were completed on any loan/lease

+ Determine/research if incoming funds have been received

+ Request from internal clients for copies of Lockbox checks

+ Monitor the bank wire system, KeyNavigator, for incoming wires/ACH’s and process, notify others of receipt, as appropriate, including checks received and deposited at the Overland Park location.

+ Reconcile Incoming Wire Account – includes Subservice funds

+ Process advances to pay vendors.

+ Process/Upload expenses, & bulk expenses

+ Process expense corrections & clear negative escrow balance

+ Process/Match/Print & Deliver disbursement checks, and manual Energy checks (Dallas/SS)

+ Process/Manage Positive Pay, as needed

+ Process Worklog(s) via RECWeb system & Emails to disburse/post/set up new fees, miscellaneous receivable, expense, advance, direct lender (non-cash), suspense and payoffs transactions on Strategy, book of record.

+ Balance daily work through batch system and Strategy balances, book of record:

+ Set up new vendors, requires review and understanding of W9/W8 tax forms

+ Calculate Interest on Escrow/Reserves [IOE/IOR] monthly

+ Calculate Interest for De-Conversion loans

+ Daily Balancing of incoming funds to book of record, strategy.

+ Complete Daily Key Capture Deposits via KeyNavigator live check received at Overland Park Office

+ Process FPI (Forced Place Insurance) transactions as directed by ins team

+ Process Sales Tax Filings-Florida/Arizona for Store Clients as directed by Store Account Managers

+ Process TIPS transactions, travel expense related to an inspection as directed by Account Managers

+ Process Cash Management (Waterfall) batch files as directed by Cash Management team

+ Process all email request received

+ Complete daily Day-End Processing to balance daily work through batch system to book of record, strategy balances, and close books.

MARGINAL OR PERIPHERAL FUNCTIONS

+ Participate in special projects as needed.

+ Participate in team development and team building

REQUIRED SKILLS

+ High School Diploma

+ Minimum 1-3 years’ experience of payment processing or accounting related experience

+ Excellent organizational skills, efficiently handling multiple tasks and deadlines

+ Team oriented and flexible

+ Efficient in the use of word processing, spreadsheet, and email software, such as Microsoft Word, Excel, and Outlook

PREFERRED QUALIFICATIONS

+ Experience in understanding commercial loans

+ Analyze issues and seek to improve and simplify work processes

Job Posting Expiration Date: 07/11/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.