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Technical Records Specialist 1 - CYFS

Posting Begin Date: 2025/05/08

Posting End Date: 2025/05/15

Category: Administration

Work Type: Full Time

Minimum Salary: 15.65

Maximum Salary: 16.70

Pay Rate Type: Hourly

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4:59 PM MST on the posting end date.

Join Our Team at the Division of Youth Safety & Permanency! We are currently hiring for twoTechnical Records Specialist 1positions at ourCaldwellfield office. Do you have personal or professional experience within or in support of programs serving youth and families and/or the child welfare team?

Position 1: Front Desk & Administrative Support

This role serves as the primary point of contact at the front desk—welcoming clients, answering calls, and providing general support. In addition to front desk duties, you’ll manage a full administrative workload as a key member of our team.

Position 2: Public Records & Office Support

This position is responsible for managing public records requests, including reviewing and redacting sensitive information. It also includes general administrative tasks to help support our fast-paced office. If you're detail-oriented, organized, and passionate about supporting youth and family services, we’d love to hear from you!

This position is not eligible for telework.

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION

We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit.

OTHER EXCELLENT BENEFITS

+ 11 paid holidays

+ Generous vacation and sick leave accrual beginning as soon as you start

+ Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)

+ Medical, dental, vision insurance - incredible rates! (full-time/30+ hours per week)

+ PERSI Choice 401(k)

+ Deferred compensation plan

+ Life insurance

+ Short and long-term disability insurance

+ Student Loan Forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

+ Wellness programs

+ Employee Assistance Program (EAP)

+ Flexible Spending Accounts (FSA)

+ Wide variety of training opportunities

+ Some positions offer flexible hours and/or telecommuting

EXAMPLE OF DUTIES:

+ Answer multi-line phone system, greet clients, and front desk responsibilities.

+ Manage assigned motor pool cars, report issues, and update mileage sheets.

+ Electronically file court reports and track court report timeliness for the case workers.

+ Interpret, explain requirements, processes, and procedures to others, internal and external.

+ Manage case file records and scanning, obtain needed court orders or documents from district clerks.

+ Access, maintain, and update computerized records systems and develop reports.

+ Process various applications and documents for staff and foster youth.

+ Obtain and upload medical reports and records to the electronic case file.

+ General office tasks: order supplies, maintain office copiers; correspondence; faxes.

+ Assemble informational packets for foster care licensing, safety assessors, and general office use.

+ Compile, review, and redact public records requests.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

MINIMUM QUALIFICATIONS:

+ Experience monitoring a records system to identify and correct errors. Typically gained by one year of full-time work experience.

+ Experience researching a variety of sources to resolve problems. Typically gained by one year of full-time work experience.

+ Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience.

+ Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

+ Bilingual.

+ Strong computer skills including Microsoft Office.

Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected]

PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.