• Lead Business Execution Administrator

    Wells Fargo (Charlotte, NC)


    About this role:

    Wells Fargo is seeking a Lead Business Execution Administrator in our Lockbox payment processing line of business to support the design, implementation, and delivery of training programs focused on Lockbox payment processing. Learn more about the career areas and business divisions at wellsfargojobs.com

    In this role, you will:

    + Design and develop comprehensive training programs aligned with subject matter and tailored to audience needs

    + Conduct training sessions for new hires and current employees to ensure consistent understanding of Lockbox payment procedures

    + Create, update, and maintain training documentation

    + Observe staff performance, provide feedback, and deliver targeted coaching to improve individual and team performance

    + Serve as a subject matter expert and communicate interpretation of procedures to less experienced staff

    + Collaborate with stakeholders to derive training strategies and schedule training sessions

    + Drive and support continuous improvement initiatives focused on improving effectiveness of Lockbox training function

    Required Qualifications:

    + 6+ years of Administrative Support or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    Desired Qualifications:

    + Prior experience in Lockbox operations environment

    + Experience training, coaching, and providing feedback to staff/managers

    + Excellent verbal, written, and interpersonal communication skills

    + Ability to work in a fast-paced deadline driven environment

    + 1+ year of SharePoint Site Collection Administrator experience

    + Basic Microsoft Office experience – Word, PowerPoint, Excel

    Job Expectations:

    + Ability to work additional hours as needed based on business needs

    + Schedule flexibility to work some bank holidays as needed

    + Ability to occasionally work night and weekend shifts

    + Ability to lift 15pounds

    **Location:** 12525 West W.T. Haris Blvd, Charlotte, NC

    **Schedule:** M-F 1st shift. *This position will require working occasional off-shift hours including overnights and weekends.

    Posting End Date:

    11 May 2025

     

    _*Job posting may come down early due to volume of applicants._

     

    We Value Equal Opportunity

     

    Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

     

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

     

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

     

    Applicants with Disabilities

     

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

     

    Drug and Alcohol Policy

     

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

    Wells Fargo Recruitment and Hiring Requirements:

    a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

    b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

    **Req Number:** R-457457