• Associate Coordinator - Managed Services

    Broome-Tioga BOCES (Binghamton, NY)


    MAJOR RESPONSIBILITIES:

    This position will work with districts who take part in the SCRIC Managed Data Service. Provides assistance in the daily direction and communication to employees on service operation and projectrelated tasks. Provides continual evaluation of processes and procedures, suggests methods to improve operations, efficiency, and service to customers. Assists in the assigning of appropriate team members for resolution of service-related issues within assigned school districts or services. Prepares for and leads meetings with SCRIC staff to review open incidents, projects, and other applicable topic. Interacts with school district staff and SCRIC staff to ensure that service-related issues are resolved quickly and in a professional manner. Communicates regularly with SCRIC teams regarding the state of service operations, providing the critical link between service organizations and service management for an assigned set of school districts or services. Works with supervisor on developing long-range plans, policies, and procedures. Enforces departmental policies and procedures within the department. Reviews the quality of customer support provided to school districts in terms of response time and accuracy. Attends district or service meetings and provides information as it pertains to SCRIC services. Prepares for and leads meetings with SCRIC staff and key district stakeholders to review projects, reporting, and other applicable topics. Identifies training needs and coordinates appropriate training to users as well as the SCRIC staff. Identifies service issues or internal school district changes that may affect SCRIC services. Prepares and maintains a variety of reports.

    Job Qualifications

    REQUIRED MINIMUM QUALIFICATIONS:

    + Graduation from a regionally accredited or New York State registered college or university with a bachelor's degree and one year providing customer service and support directly to users of technology hardware and/or software programs; OR

    + Graduation from a regionally accredited or New York State registered college or university with an associate’s degree and three years’ experience providing customer service and support directly to users of technology hardware and/or software programs; OR

    + Graduation from high school or completion of a general equivalency diploma and five years of experience providing customer service and support directly to users of technology hardware and/or software programs; OR

    + An equivalent combination of training and experience as defined by the limits of A), B), and C) above.

    + Broome County Civil Service Exam required.

     

    Special Note: Because of the radical evolution of technology in this field, qualifying experience must have been gained within the last five years.

     

    Civil Service Title: Associate Coordinator - Managed Services

     

    Job Number: 24-221