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INFORMATION TECHNOLOGY TECHNICIAN III

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INFORMATION TECHNOLOGY TECHNICIAN III

Salary

$49,221.00 - $76,526.00 Annually

Location

Michigan, MI

Job Type

Certified-Regular Civil Service

Job Number

2024415115103MSTT

Department

Dept of Innovation & Tech

Opening Date

05/08/2025

Closing Date

5/13/2025 11:59 PM Eastern

Bargaining Unit

0100-Association of Professional and Technical Emp

+ Description

+ Benefits

+ Questions

Description

CITY OF DETROIT DEPARTMENT OF INNOVATION & TECHNOLOGY (CLIENT SERVICES)

The Information Technology Technician III is an experienced level paraprofessional located in the Department of Innovation and Technology that supports or assists other Department of Innovation and Technology and City personnel who design, operate, and use automatic data processing systems applications and products . As an Information Technology Technician III, the supervisor, higher-grade Information Technology Technician, higher-grade information technology professional or other designated employee may provide standing instructions on recurring assignments by indicating what is to be done, applicable policies and procedures to follow, quality and quantity of work expected, deadlines, and priority of assignments. In general, Information Technology Technicians perform four major functions: install and maintain hardware and software systems; maintain and repair equipment; set-up computer security measures; and troubleshoot and offer technical support. The work performed by Information Technology Technicians primarily involves providing services or assistance to one or a mix of functional areas typically identified as security, network, systems, storage/backup, mobility, and desktop support. Information Technology Technician III assists Information Technology Specialists in collecting, organizing, and maintaining computer program documentation and manuals. As directed, Information Technology Technician s code programs, create flowcharts and diagrams, and perform other similar duties.

Examples of Duties

+ Oversees the daily performance of computer systems

+ Operates a variety of standard office equipment such as a PC, printer, telephone, facsimile machine (fax), and copier to monitor systems and prepare documentation

+ Assists and supports Information Technology Specialists with troubleshooting, writing basic/routine programs, testing new applications or software packages, preparing reports, collecting data, and writing simple code to modify an existing operating system in order to satisfy the needs of a particular end user

+ Performs other computer system support such as complex data entry and verification, assembly and preparation of computer programs for processing, and the review of output for accuracy and completeness

+ Enters commands and observes system functioning to verify correct operations and detect errors

+ Serves as the first point of contact for support to City agencies for local area network operational issues including terminal malfunctions, connectivity issues, and other computer software or hardware operational issues; Quickly addresses daily operational issues identified by end users, identifying the problem and taking the necessary corrective action, either on own initiative or with higher-level Department of Innovation and Technology personnel

+ Understands and utilizes complex cloud computing and storage solutions to provide users and with various capabilities to store and process their data in third-party data centers

+ Reviews property ownership data, including deeds, tax rolls, etc.

+ Provides experienced assistance in reviewing property sales utilizing the Detroit Property Inventory (DPI) System, which interfaces with the Equalizer System

+ Sets up complex equipment for employee use, performs or ensures proper installation of cables, operating systems, or appropriate software

+ Installs and performs more critical repairs to hardware, software, or peripheral equipment, following design or installation specifications

+ Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities

+ Performs backup/recovery procedures on a daily basis

+ Orders and inventories spare parts, including stripping surplus equipment for usable parts

+ Confers with management and users, including Public Safety personnel, to assist in identifying trends and performing root caus e analysis for systems problems

+ Performs communications server administration such as establishing user and voicemail accounts, setting passwords, backups, and assigning access levels

+ Performs ongoing hardware and software maintenance operations, including installing or upgrading hardware or software

+ May be required to perform duties or provide support beyond normal work days for projects and supported system maintenance requirements

+ Performs special projects and other duties as assigned

Minimum Qualifications

Education

For all Information Technology Technicians, it is a requirement to have completed High School graduation or General Educational Development (GED) certificate. It is preferred that the high school coursework include some basic information technology related classes, such as basic computer skills, software packages, business applications, or other technology related coursework. An associate’s degree or technical training in computer science, information systems, programming, systems analysis, or a related field is preferred.

Experience

For entry into the Information Technology Technician position, no work experience is required; however, the minimum education requirements must be met. One year of experience using information technology desktop tools, business applications, and/or systems analysis is preferred but not required. Information Technology Technicians must demonstrate proficiency with integrated word processing and spreadsheet functions.

Information Technology Technician III– at least two (2) years of experience

Information Technology Technician III This is the experienced level. The Information Technology Technician performs a full range of paraprofessional information technology and/or computer science assignments. Considerable independent judgment is used to make decisions in carrying out assignments that have significant impact on services or programs. Guidelines may be available but require adaptation or interpretation to determine appropriate courses of action.

Some positions may require certification in specific hardware, software, or other technology related matters.

GEOSPATIAL INFORMATION SYSTEMS

+ Assists team with the preparation of maps, field applications and geo-databases

+ Compiles, evaluates, modifies, and analyzes data to support preparation of web-based mapping applications

+ Performs quality control and processing of remote sensed data

PUBLIC SAFETY DIVISION

+ Automotive electrical experience preferred

CLIENT SERVICES

+ IT service desk experience preferred

+ Active Directory experience preferred

Equivalency

Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.

NOTE: CJIS -CRIMINAL JUSTICE INFORMATION SYSTEMS CLEARANCE REQUIRED

PLEASE ATTACH A COPY OF YOUR RESUME & ALL RELEVANT DOCUMENTATION TO YOUR APPLICATION,

EMPLOYMENT BENEFITS

The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:

HEALTH

+ Medical - Eligible for hospital, surgical, and prescription drug benefits.

+ Dental

+ Vision

INSURANCE

+ Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.

+ Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

+ Sick Leave

+ Vacation

+ Holidays

OTHER LEAVE BENEFITS

The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS

City Employees Retirement System

As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

• Completion of thirty (30) years of service;

- At age sixty (60) if you have at least ten (10) years of service, or

- At age sixty-five (65) with eight (8) years of service.

• In the event of disability, other eligibility rules apply);

- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;

• Employees are vested after ten (10) years of service, regardless of age.

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.

01

Please indicate your highest level of education completed

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

+ PhD/J.D.

+ No Education experience

02

Please indicate your degree & type. (IF APPLICABLE)

03

Please indicate the number of years using information technology desktop tools, business applications, and/or systems analysis.

+ 1 Year - up to 2 Years

+ More than 2 Years - 3 Years

+ 4 or years

Required Question

Employer

City of Detroit

Address

Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226

Website

http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job

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