• Patient Access Rep I

    Calvert Memorial Hospital (Prince Frederick, MD)


    + JOB DESCRIPTION DETAILS

    + Job Summary :

    + Protects patient and hospital interests through excellent customer service for each patient, family member, visitor and staff during admission, registration and discharge processes and other job duties as assigned.

    + Education :

    + Position requires a high school diploma or GED.

    + Registration/Certification/Licensure :

    + Not listed

    + Experience :

    + 6 months of experience in a customer service position, preferably in healthcare.

    + Other Requirements :

    + Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.

    + Basic computer skills to include Windows, Microsoft Office, and internal computer systems.

    + Basic knowledge of insurance plans, coverage types and medical terminology.

    + Able to multi-task with numerous interruptions.

    + Communicates effectively with all levels of staff and departments.

    + Able to provide excellent customer service and communication skills that demonstrate the ability to adjust based on urgency of need.