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Description

Key Responsibilities

End-User Support & IT Operations:

• Deliver level 2/3 technical support for Windows, Mac, and Linux systems, both in-person and remotely.

• Manage endpoint protection, patching, software deployment, and asset lifecycle across the organization.

• Lead the procurement and inventory management of hardware/software assets.

• Enforce IT policies related to data security, access control, and compliance standards.

Infrastructure & Network Administration

• Ensure high availability and performance of wired and wireless networks across all U.S. sites.

• Manage and monitor firewalls, routers, switches, VPNs, and failover systems.

• Support modernization of infrastructure through cloud adoption, automation, and improved scalability.

Cloud Services & System Administration:

• Administer Google Workspace and/or Microsoft 365 for identity, collaboration, email, and data storage.

• Implement and manage IAM/IDP tools such as Azure AD, Okta, JumpCloud, and Google Identity.

• Own backup, disaster recovery, and business continuity operations using platforms like Spanning or equivalent.

Enterprise Applications & SaaS Integration:

• Manage administrative access, integrations, and provisioning for SaaS platforms (Jira, Zendesk,

NetSuite, Salesforce, Wrike, Zuper, RingCentral, etc.).

• Configure and enforce RBAC, SAML/SSO, 2FA, and conditional access policies.

• Provide backend support for communication and productivity tools (Zoom, Adobe Admin Console, RingCentral).

Automation & Documentation:

• Create and maintain automation scripts (PowerShell, Bash) for provisioning, reporting, and support tasks.

• Support and optimize RMM tools to improve IT service efficiency and responsiveness.

• Maintain comprehensive documentation including SOPs, KBs, system diagrams, and change logs in line with ITSM principles.

POSITION QUALIFICATIONS

Required:

• 5–8 years of hands-on IT support experience, including direct desktop and user support.

• 3–5 years of experience managing network infrastructure (routers, switches, firewalls, WiFi).

• Strong system administration experience with Google Workspace and/or Microsoft 365.

• Proficiency in endpoint protection, MDM solutions (Intune, JAMF, Google MDM), and asset tracking.

• Experience with IAM/IDP platforms and SSO configurations.

• Solid scripting skills (PowerShell, Bash) and a strong automation mindset.

Requirements

Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, AB Testing, Active Directory, Backup Technologies, Cluster Analysis, Computer Hardware. Call today for Immediate Consideration!

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