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Description

Member of the Enterprise Business Information Systems Group, specializing in Time and Attendance, Advanced Scheduler, Mobile applications. Required to provide integration support for HCM and other enterprise applications. Provide functional production support to affiliates sites; assist in the implementations of new affiliates, and to assists with upgrades of new releases and other system technical functions.

Essential Functions

Time and Labor Management Application:

+ Understand the functional capabilities of the applications and supporting infrastructure.

+ Work with Business owners to understand business priorities and support the configuration of software to enable supporting processes.

+ Work with Payroll Managers to enable key processes leveraging standard application capabilities and configuration.

+ Understand and document data model to facilitate analytics.

+ Follows IT/departmental standards, procedures, and project documentation requirements

+ Analyzes the requirements for programs and configure the modules

+ Responsible for the analysis of systems with a focus on internal/external specifications, configurations, testing and documentation

+ Provides strategic and operational expertise to business owners and stakeholders to ensure seamless and accurate payroll management.

+ Staffing, Scheduling Tools & Clocks

+ Accesses Staff scheduling system to help troubleshoot payroll processing or integrations issues and advises add entries both systems on tables.

+ Effectively troubleshoots replicates and develops workarounds for client issues.

+ Work closely with UKG Project Managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule.

+ Monitors system testing during conversion ensuring accuracy.

+ Identifies needs and delivers professional consulting services (potentially fee-based) to client including one or more of the following: Creates complex custom reports, provide Integration support.

+ Customizes UKG apps/services or modules to meet users needs by understanding the internal business needs, the resource then makes recommendations and provides solutions to meet these needs.

+ Consults with UKG to develop customized training to meet user s needs.

+ Ensure timely closure of helpdesk tickets related to UKG system.

+ Monitor the software application, document and analyze problems.

+ Review the applicable governing regulations (HIPAA, PCI-DSS) to ensure proper program support and maintain documentation for regulatory compliance.

+ Troubleshoot, and resolve any reported problems, enable best practices and maintain system documentation.

+ Work closely with application development teams and vendors to tune and troubleshoot applications

+ Address fully problem management activities such as issue resolution and root cause analysis.

+ Complete daily monitoring and maintenance activities of the application.

+ Requirements

Required:

+ BA/BS in Computer Science, Finance or relevant degree or equivalent experience.

+ Gather business requirements from Functional, Business Users and Vendors.

+ Create new and modify existing customizations.

+ Must have in depth knowledge of UKG Time and Attendance, Data Hub, Advanced Scheduler, Absence Management, Analytics modules.

+ Must have at least 2-3 years of experience in UKG Pro WFM product.

+ Must have at least 3 years of experience in Time and Attendance, Advanced Scheduler products.

+ Lead other functional and/or technical resources supporting UKG Time and Attendance, Advanced Scheduler applications.

+ Ability to resolve complex functional/technical issues and system performance issues using broader understanding of UKG system.

+ Ability to assess and support new applications upon on boarding.

+ Streamline and assist with complex reporting requirements.

+ Must be able to function in a fast-paced and challenging environment. Must be able to accept customers need to constantly prioritize projects.

+ Excellent verbal and written communication skills.

+ Effective organizational and interpersonal skills.

+ Able to manage multiple priorities on an ongoing basis while maintaining strong working relationships with internal and external partners.

+ Issue Analysis skills.

+ Ability to translate business requirements meet business objectives.

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