• Customer Service Representative

    Robert Half Office Team (Millville, DE)


    Description

    We are looking for a dedicated Customer Service Representative to join a team in Millville, Delaware. This Contract-to-permanent position offers an opportunity to support patients and healthcare providers by ensuring seamless registration, accurate data collection, and exceptional service. If you are passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we encourage you to apply.

    Responsibilities:

    • Assign accurate medical record numbers (MRNs) and verify compliance with medical necessity standards.

    • Provide clear and thorough instructions to patients and collect comprehensive insurance details.

    • Process and manage physician orders while maintaining excellent customer service, as measured by patient satisfaction metrics.

    • Conduct pre-registration for patient accounts, including gathering demographic and insurance information through inbound and outbound calls.

    • Inform patients about financial obligations and assist with point-of-service collections and payment plans.

    • Utilize overlay tools effectively to streamline patient record management and ensure data accuracy.

    • Address inbound inquiries, resolve issues, and provide authorization and benefit-related support.

    • Collaborate with billing teams to ensure all financial and insurance information is processed efficiently.

    • Maintain a high level of professionalism and empathy when interacting with patients and their families.

     

    Requirements • At least 1 year of experience in customer service or a related field, preferably within healthcare.

     

    • Proficiency in using Allscripts, Epic EMR, and other Epic software systems.

    • Strong skills in handling inbound calls and managing patient inquiries effectively.

    • Familiarity with insurance authorizations, benefits, and billing processes.

    • Excellent communication and interpersonal skills to provide outstanding service.

    • Ability to multitask and work efficiently in a fast-paced environment.

    • High attention to detail and accuracy when managing patient records and financial information.

    • Willingness to adapt and learn new tools and processes as needed. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .