• Workflow Processing Specialist

    KPH Healthcare Services, Inc. (Syracuse, NY)


    Overview

    **Scope of Responsibilities:** Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

    **Job Summary:** Responsible for all aspects related to entering of medication orders and workflow management.

    Responsibilities

    Job Duties:

    + Responsible for daily preparation of call center workflow

    + Responsible for accurate data entry of incoming prescriptions and refills

    + Responsible for maintaining prescription refill requests

    + Responsible for Foundation Assistance management

    + Responsible as a backup for inbound/outbound calls as required

    + Responsible for accurately selecting billing and shipping methods for incoming patient orders

    + Provide clinical services in TherigySTM

    + Provides resolution to customer service issues to ensure member satisfaction

    + Work with members to provide resolution to payment related issues on accounts/orders

    + Maintain and keep reasonable production as determined by supervisor

    + May assist in orienting and training new employees

    + Responsible for completing all mandatory and regulatory training programs

    + Perform other duties as assigned

    Qualifications

    Attendance Requirements:

    + Must be available, and on-time for scheduled work shifts.

    + Must be able to work nights as required.

    Educational Requirements:

    + Minimum: High School Diploma or GED

    + Preferred: Pharmacy technician or related certification

    Experience:

    + Past experience in a customer service related field

    + 6-12 months experience as a pharmacy technician

    Special Conditions of Employment:

    + Drug test

    + Initial and continuous exclusion and sanction/disciplinary monitoring

    + Any and all additional eligibility requirements based on the specific position

    Job Skill Requirements:

    + Broad knowledge of medications, physician orders, and pharmacy systems

    + Strong communication skills

    + Outstanding customer service skills

    + Excellent organization skills

    + Ability to multitask and prioritize

    + Excellent computer and keyboarding skills

    Compensation:

    $18.00-21.00 an hour

     

    The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

     

    KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

     

    Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/14113/workflow-processing-specialist/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336031866)

     

    **Job Locations** _US-NY-Syracuse_

    **Posted Date** _1 week ago_ _(5/1/2025 12:21 PM)_

    **_Requisition ID_** _2025-14113_

    **_\# of Openings_** _1_

    **_Category_** _Administrative/Clerical_

    **_Location : Location_** _US-NY-Syracuse_