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Description We are seeking a Senior Billing Representative to lead and support accurate, timely billing processes across our organization. In this role, you will be responsible for preparing and reviewing customer invoices, resolving billing discrepancies such as overpayments, and ensuring compliance with internal policies and external requirements. The ideal candidate will bring strong analytical skills, attention to detail, and a proactive approach to process improvement. You will collaborate with cross-functional teams to enhance billing operations and contribute to overall financial accuracy and customer satisfaction.

Key Responsibilities Prepare, review, and issue customer invoices with a high degree of accuracy and attention to detail Analyze account activity to identify and resolve discrepancies, including credits, overpayments, and adjustments Manage billing escalations and collaborate with cross-functional teams to resolve client or system issues Ensure compliance with financial policies, billing guidelines, and contractual terms Assist in the design, implementation, and refinement of billing processes and tools to improve efficiency and accuracy Maintain accurate records of billing transactions and customer correspondence Track and report on key billing metrics and contribute to performance dashboards Support month-end close activities related to revenue, billing, and reconciliation Conduct periodic audits of billing practices and participate in external/internal audits as needed Mentor entry level billing staff and provide training on procedures, tools, and systems Work closely with IT and systems teams to test billing system changes or updates Ensure data integrity through regular quality control and reconciliations Requirements Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (preferred) Minimum 3–5 years of progressive experience in billing or revenue operations Advanced Excel skills, including Pivot Tables, VLOOKUPs, XLOOKUPs, IF statements, and data validation techniques Strong knowledge of billing platforms, ERP systems (e.g., SAP, Oracle, NetSuite), and customer account management tools Proven experience in handling billing adjustments, overpayments, and dispute resolution Excellent organizational, analytical, and communication skills Strong attention to detail, with the ability to work independently and manage multiple priorities Experience with Smartsheet or similar project/task tracking systems is a plus

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .