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When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity.

Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

+ Insurance plans

+ _Dental, medical, life insurance, disability, and more_

+ Competitive base salary

+ Retirement savings plan

+ Employee Assistance Program

What are your contributions to the team?

1. Adhere to General Work Requirements

2. Process invoicing corrections including, but not limited to, credits, debits, special programs and returns

3. Grant financial consideration to customers within Parts Services guidelines

4. Determine alternate part number applicability according to inspection of old part, customer request, parts catalogs, blueprints or other methods

5. Receive payment or obtain credit authorization including reviewing updated credit restriction list prior to releasing any order including holding shipment of all questionable accounts until release is obtained from appropriate personnel

6. Ability to review and understand Governmental Regulations and listings (i.e. ITAR, Military Watch, MK Denial, Embargoed Countries, etc.)

7. Determine quickest and/or most cost effective method of shipping parts to customers

8. Manage customer back-orders to correct errors and to ensure timely delivery including follow-up of back-orders by checking on progress of urgent requirements and working with AOG Specialists on (AOG) orders and notifying Material Logistics agent of repeat interest regarding specific non-stock items

9. Determine Smart Parts, Warranty or Service Bulletin coverage for customers by working with proper departments or using Bombardier computer systems. Ensure customer’s adhere to Smart Parts and Warranty guidelines

10. Meet required targets or KPIs regarding output, quality and customer satisfaction

11. Train employees in the performance of duties in area of specialization as directed by lead and/or supervisor

12. Discuss use and features of various parts, based on knowledge of machine or equipment

13. Perform Purchasing Agent responsibilities during off-hours as required.

14. Create and maintain customer shortage reports

15. Perform customer on-site and off-site visits to enhance customer relations

16. Assist customer with Parts Services tools on the CIC website

How to thrive in this role?

• Typically 1-5 years sales/customer relations experience, or equivalent work experience

• Excellent verbal and written communication skills

• Ability to multi-task

• Ability to meet expectations while working to meet specific deadlines

• Ability to work independently as well as part of a Team environment

• Basic knowledge of effective business communications in both verbal and written form

• Basic knowledge of principles and processes necessary to provide excellent customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques

• Skill in listening to internal and external customers and asking appropriate questions so as to gain information

• Formal Customer Service Training

• Working knowledge of customer service, including principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques

• Working knowledge of sales and marketing, including principles and methods involved in promoting and selling services

• Ability to work through difficult customer situations and effectively resolve conflict pertaining to luxury goods and services, promoting and selling services

• Working knowledge of effective business communications, both verbal and written

Now that you can see yourself in this role, apply and join the Bombardier family!

Bombardier is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by applicable federal, state or local law.

**Job** Customer Relations Part Services Specialist

**Primary Location** Wichita, ADMN / MFG, Learjet

**Organization** Learjet Inc

**Shift** Day job

**Employee Status** Regular

**Requisition** 7840 Customer Relations Part Services Specialist