• Account Manager I

    CRST (Cedar Rapids, IA)


    Description

    CRST has an exciting opportunity for an **Account Manager** to join the team in Cedar Rapids. This position will be a part of our **Capacity Solutions** business unit!

     

    Who are we and what do we do

     

    As a member of Team CRST, you’ll be part of one of the nation’s largest privately held transportation and logistics companies – this year celebrating its 70th anniversary. We offer services including truckload capacity, flatbed, transportation management, dedicated services, white-glove handling, team expedited and final mile delivery.

     

    We drive over 158 million miles annually, thanks to the hard work of 4,000 drivers, a network of contractors and agents and support from 1,800 team members. Every mile reflects our tenacious commitment to over-deliver, exceed customer expectations and uphold the highest standards of safety and service.

     

    Learn more at crst.com

     

    Capacity Solutions Business Unit

     

    CRST’s **Capacity Solutions** team strives every day to deliver reliable, efficient solutions with competitive rates, customer-focused service and advanced tracking systems. From long-haul team freight to short-haul solo lanes and from local work to time-sensitive freight - augmented by a North American carrier network and power-only capabilities – we work relentlessly to ensure freight moves fast, even during surges or unexpected hurdles.

    The Position

    **Reporting Structure:** The Account Manager reports to the Manager - Key Accounts.

    **Compensation:** CRST offers a competitive compensation package, including a base salary and a comprehensive benefits program.

    **Job Schedule:** Monday - Friday 7 am - 4 pm

    **Location:** Cedar Rapids, IA & On-Site

     

    How will you help us drive towards results?

     

    + **Customer Freight Coordination –** Coordinate all aspects of customer freight understanding shipping needs and service expectations

    + **Relationship Building –** Build long-term relationships with customers

    + **Scorecard Tracking –** Track and reconcile scorecards with the customer

    + **Customer Communication –** Maintain consistent communication with the customer to solicit appropriate freight opportunities

    + **Volume Data Analysis –** Understand the volume data and trends of a customer

    + **Ad Hoc Freight Quoting –** Spot quote ad hoc freight for a customer

    + **Growth Opportunity Identification –** Identify growth opportunities with customers across the entire CRST Enterprise

    + **Microsoft Office Proficiency –** Demonstrate proficiency in Microsoft Office skills

    + **Transaction Review –** Review intermediate level transactions

    + **Customer Service –** Provide strong customer service skills

    + **Cross-Functional Collaboration –** Work with cross functional teams

    + **Independent Work –** Ability to work independently

    + **Internal Service Reporting –** Report service internally

    + **Commitment Management –** Manage commitments with the customer

    + **Volume Leakage Management –** Address volume leakage and cancelations

    + **Customer Escalations –** Handle customer escalations

    + **Customer Call Management –** Schedule and participate in customer calls

    + **QBR Participation –** Participate in customer QBR’s

    + **Account Planning –** Participate in account plans for customers for growth

    + **Customer On-boarding –** Ensure successful on-boarding of new customers

    + **Shipment Monitoring –** Monitor shipments for successful on-time performance and pro-active communication

    + **Issue Resolution –** Collaborate with all internal departments to resolve customer/carrier issues

     

    What will you bring to the table?

     

    + High School Diploma or GED

    + High Energy

    + High attention to detail

    + Organization and time management

    + Comfortable speaking with customers on the phone

    + Experience in logistics, supply chain, and or customer service

    + Ensure follow-up with customers

    + No transportation background required

     

    Sound like you, we can’t wait to meet you!

     

    **The CRST Core Values:** Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

    **EEO Statement:** All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

     

    Equal Opportunity Employer

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.