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Lead Medical Office Assistant

The University of Southern Mississippi is currently accepting applications for the position of Lead Medical Office Assistant.

Position Details

Location Hattiesburg

118 College Drive

Hattiesburg, Mississippi, 39406-0001

United States

Division Moffitt Health Center

Position Type Staff

Employment Status Full Time

Grant Funded No

Pay Grade

N04

Posting Close Date Open Until Filled

Job Summary

Ensures accurate and efficient patient intake with adherence to clinic policy and procedure, release of information with adherence to state and federal regulations regarding release of protected health information, assists with clinic outreach efforts to faculty, staff and students.

Primary Duties and Responsibilities

+ Team leader for front desk staff and reports any issues to the Assistant Director for Administrative Services. Motivates team members and oversees day-to-day operations. Keeps management updated on team performance.

+ Accurate and efficient patient intake to include properly scheduling of patients as per clinic guidelines and while maintaining HIPAA/FERPA compliance to include ensuring patients complete all clinical forms as needed, verifying insurance coverage and benefits, obtaining and entering into the EHR pertinent data elements such as demographic, insurance, emergency contact. Answers 2 line phone system and responds/routes calls appropriately. Take and enter detailed messages to the EHR for providers and nurses. Checks out all patients through EMR system. Records and collects patient payments, including Self Pay and Insured patients, collects Co-Pays,charges student account to the University Bursar system when necessary for all faculty/staff and dependents. Provides receipts upon request to all patients. Maintains patient confidentiality throughout checkout process.Handles all collection of co-payments for Telehealth visits. Ensures daily balancing of payments posted, deposit information, credit card transactions and cash payments are complete and accurate at the end of the day. Corrects issues related to balancing.

+ Responds to all requests for release of medical information. Ensures each request is accurate and compliant with clinic, state and federal regulations. Obtains further information from requesting party as necessary to ensure compliance. Prepares medical records in a timely manner as per the request. Logs all releases. Submits qualifying records requests to USM Legal Department for approval. Submits requests to Assistant Director for Administrative Services for approval.

+ Maintains patients confidentiality while scanning all records including but not limited to: outside medical records, lab reports, x-ray reports, pharmacy documents, release forms, daily deposit reports, remittance advices and miscellaneous documents. Maintains and gathers patient images and scans into the appropriate patient chart. Manages all faxes, referral letters, attorney notices, etc. and photocopies all charts as needed. Transports patients as needed with Clinic transportation. Delivers deposits to Business Office, gathers and distributes mail in the absence of a student worker. Responsible for ordering and maintaining supplies, equipment and work environment neatly and economically.Attends and actively participates in Clinic meetings and in-service programs to convey front desk issues/complaints/solutions.

+ Performs other duties as assigned.

Minimum Qualifications

High school diploma or general education degree (GED) and at least one year of related experience and/or training in healthcare clerical duties in a clinic or other healthcare facility

Knowledge, Skills & Abilities

+ Understanding of medical terminology

+ Thorough understanding of all medical documents

+ Proficiency in integrated electronic medical health records and medical billing software. Experience with PyraMed EHR software is preferred

+ Excellent understanding of HIPAA and FERPA

+ Excellent understanding of medical billing, medical insurance plans and coverage to include understanding of co-pays, deductibles, interpretation of explanations of benefits and remittance advices

+ Understanding of financial records balancing concepts

+ Excellent written and oral communication skills and the ability to communicate with everyone

+ Ability to communicate and interact effectively with people

+ Excellent organizational and time management skills

+ Resourceful and determined to provide a positive experience for others

+ Detail-oriented

+ Ability to anticipate needs

+ Utilizes personal and network computers, imaging machine, photocopy machine, scanner, fax machine and calculator

+ Extremely proficient in the following software: Microsoft Word, Microsoft Excel, MedicalPower Point

Preferred Qualifications

At least five years of related experience and/or training in healthcare clerical duties is preferred.

About The University of Southern Mississippi

Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions.

Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.

We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We’re developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.

As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.