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You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more (https://www.billingsclinic.com/about-us/) about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here (https://www.billingsclinic.com/careers/employee-benefits/) for more information ordownload the Employee Benefits Guide (https://ncstoragemlbillings.blob.core.windows.net/public/2021%20Billings%20Clinic%20Staff%20Benefits%20Guide.pdf) .

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here (https://www.billingsclinic.com/campaign-landing-pages/magnet/) to learn more!

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting. Click here (https://billingsclinic.csod.com/ats/careersite/search.aspx?site=15&c=billingsclinic) to learn more!

Executive Director Regional Operations Center

PATIENT FLOW CENTER (BILLINGS CLINIC CLINIC)

req9859

Shift: Day

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: (Exempt)

Starting Wage DOE

Oversees the operations of the transfer center, ensuring efficient patient transfers between Billings Clinic, regional partners, and other health systems while maintaining high-quality care and regulatory compliance. This role enhances regional relationships to support rural healthcare teams in caring for geographically diverse patient populations, aligning with the organization’s mission to provide quality, compassionate care for all. The Director collaborates with hospital and system leadership, physicians, and external healthcare organizations to optimize bed utilization and improve overall regional resources and hospital efficiencies.

A transfer center is a centralized hospital department that coordinates patient transfers and communication between hospitals, improving patient care, reducing emergency department boarding times, and enhancing documentation.

Essential Job Functions

General

• Oversee daily operations of the hospital transfer center, ensuring timely and safe patient

transfers.

• Collaborate with the Executive Director of Flight and Ground EMS services to develop

integrated coordination of regional Emergency Medical Service (EMS) resources.

• Utilize data-driven approaches to enhance transfer center efficiency and effectiveness.

• Ensure compliance with all federal, state, and hospital regulations regarding patient

transfers.

• Centralize patient transfers and create efficient protocols.

• Collaborate with providers from different health systems to capture relevant clinical

information.

• Proficiency in healthcare IT systems, including electronic medical records (EMR) and

transfer center software.

• Work closely with regional and affiliate facilities to ensure effective communication and

processes for safe and efficient transfers.

• Collaborate with Patient Progression leadership to manage resources for optimizing

capacity and length of stay.

Strategic Leadership

• Develop and execute strategies to improve transfer processes.

• Collaborate with hospital leadership, regional partners, health systems, nursing, and

medical teams to align transfer operations with hospital and regional goals.

• Identify opportunities for service expansion, process improvements, and technology

enhancements.

• Lead initiatives to improve coordination of care, patient access, and resource utilization.

• Develop clinical programs for centralized platforms for remote monitoring and teleservices.

Staff Management & Development

• Recruit, train, and manage transfer center staff.

• Provide ongoing education, performance evaluations, and professional development

opportunities.

• Foster a culture of teamwork, accountability, and patient-centered care.

Collaboration & Communication

• Serve as a liaison between referring and receiving hospitals, regional partners, EMS

providers, and physicians to ensure seamless patient transitions.

• Maintain strong relationships with external healthcare organizations to facilitate

partnerships and transfers.

• Ensure effective communication and coordination among multidisciplinary teams involved

in patient transfers and patient flow.

Quality & Compliance

• Develop and monitor transfer center key performance indicators and related dashboards.

• Implement quality improvement initiatives to enhance transfer efficiency and patient

outcomes.

• Ensure adherence to EMTALA (Emergency Medical Treatment and Labor Act) and other

applicable healthcare regulations.

• Conduct audits and risk assessments to identify areas for improvement and compliance

gaps.

• Patient Transfer Efficiency

• Standardize Protocols and Procedures: Develop clear, standardized protocols for patient

transfers to ensure consistency and reduce delays. Implement checklists to ensure all

necessary steps are followed during transfers.

• Leverage Technology: Use advanced healthcare IT systems, such as electronic medical

records (EMR) and transfer center software, to streamline communication and

documentation. Implement real-time tracking systems to monitor patient transfers and

identify bottlenecks.

• Enhance Communication: Foster effective communication between all parties involved in

the transfer process, including referring and receiving hospitals, EMS providers, and

physicians. Use secure messaging platforms to facilitate quick and accurate information

exchange.

• Train and Educate Staff: Provide ongoing training for staff on transfer protocols,

communication skills, and the use of technology. Conduct regular drills and simulations to

prepare staff for various transfer scenarios.

• Optimize Resource Allocation: Ensure adequate staffing and resources are available to

handle patient transfers efficiently. Coordinate with regional partners to share resources

and manage patient flow effectively.

• Monitor and Analyze Data: Collect and analyze data on transfer times, outcomes, and any

issues encountered during the process. Use this data to identify areas for improvement

and implement targeted interventions.

• Develop Strong Partnerships: Build and maintain strong relationships with regional

healthcare providers and EMS services to facilitate smooth transfers. Establish

agreements and protocols with partner organizations to ensure seamless coordination.

• Implement Quality Improvement Initiatives: Regularly review and update transfer

processes to incorporate best practices and address any identified gaps. Engage in

continuous quality improvement efforts to enhance patient outcomes and transfer

efficiency.

• Focus on Patient-Centered Care: Ensure that patient needs and preferences are

considered during the transfer process. Provide clear communication to patients and their

families about the transfer process and what to expect.

Minimum Qualifications

Education

• Minimum 4 Year / Bachelors Degree Bachelor’s degree in Nursing (BSN), Healthcare Administration, or a related field.

• Preferred Graduate Degree Master’s degree in Nursing, Healthcare Administration or related field.

Experience

• 5 years of Managerial or leadership experience in hospital operations, case management, or a related field.

• 3 years of Leadership or management experience with mastery in building collaborative relationships to operationalize the transfer process within a complex geographical healthcare system.

Certifications and Licenses

• MT Driver License At hire Ability to be insured to operate organization vehicles.

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.