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COMPUTER SYSTEMS SUPPORT ASSISTANT (INFORMATION TECHNOLOGY AIDE)

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COMPUTER SYSTEMS SUPPORT ASSISTANT (INFORMATION TECHNOLOGY AIDE)

Salary

$50,501.52 - $68,054.16 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

R2584F-R

Department

HUMAN RESOURCES COUNTYWIDE EXAMS

Opening Date

05/08/2025

Closing Date

5/15/2025 5:00 PM Pacific

+ Description

+ Benefits

+ Questions

Position/Program Information

EXAM NUMBER

R2584F-R

TYPE OF RECRUITMENT

We welcome applications from everyone!

WHEN TO APPLY

We will begin accepting online applications on Friday, May 9, 2025, at 8:00 a.m. (PT) until Thursday, May 15, 2025, by 5:00 p.m. (PT).

All applications must be receivedbefore5:00 p.m. (PT) on Thursday, May 15, 2025, to be accepted.

_____________________________________________________________________

Why choose the County of Los Angeles for employment?

With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

We are searching for a team member who is:

+ Highly motivated individual with a passion for supporting engineers in advancing Information Technology within the public sector to improve services for residents. Diligent in performing routine information systems tasks to ensure smooth operations.

+ Capable of providing effective solutions to common user or system-related issues, ensuring efficient functionality of services and organization.

Essential Job Functions

Works in conjunction with professional IT engineers to ensure that our organization's efforts for community improvement and better quality of life continues uninterrupted by:

+ Providing support to professional information technology staffby performing routine systems testing, including validating user manuals, procedures and other instructional materials.

+ Providing support to systems customers and/or to departmental stafffor IT issues by documenting, and tracking user problem calls.

+ Responding to routine information technology related problems, such as issuing or resetting customer passwords.

+ Capturing and retaining systems documentationincluding: flow diagrams, screen and report samples, error messages and processing instructions.

+ Extracting and summarizing report data; compiles statistics and prepares reports for staff analysis; prepares charts, graphs and forms as assigned.

+ Assisting in providing training to personnel in the use of new user screens, procedural on-line job instructions and other office systems.

+ Providing IT guidance to departmental personnelas needed.

+ Assisting in the installation, configuration, maintenance, and troubleshootingof information technology devices.

For more information, please view the classification specification: Information Technology Aide (https://www.governmentjobs.com/careers/lacounty/classspecs/1065763?keywords=information%20technology%20aide&pagetype=classSpecifications) .

Requirements

SELECTION REQUIREMENTS:

Two (2) years, full-time equivalent experience of highly specialized* clerical experience within the last five (5) years, involved with information technology including the use or installation of desktop software.

SPECIAL REQUIREMENT INFORMATION :

*Highly specialized clerical experience for this exam is performing basic information technology tasks including installing, moving, adding, configuring, and decommissioning desktop software products and hardware such as personal computers, operating systems, printers, fax machines, and scanners -OR- providing customer service through help desk support and interacting directly with users to identify and resolve hardware, software, and network related issues.

ENDORSEMENT OF COUNTY EMPLOYEE QUALIFICATIONS:

If you performed work that differs from the duties described in your class specification and believe you qualify for this opportunity, please provide verification via official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification within seven (7) calendar days from the last day of filing. We do not require such verification if applicants hold or have held a position that regularly performs functions in alignment with the requirements.

WITHHOLD INFORMATION:

No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application by the last day of filing.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Additional Information

Once we have identified that you meet the requirements, an invitation regarding the following assessment processes will be sent.

EXAMINATION CONTENT:

This examination will consist of multiple choice and/or simulation assessments,weighted 100%, covering:

+ General Problem Solving Skills

+ Service Orientation

+ Issue Resolution

+ Attentiveness

+ Navigation

+ Accurate Typing

+ Achievement

+ Learning Potential

Applicants must meet the Selection Requirements and receive a passing score of 70% or higher on the multiple-choice and/or simulation assessment(s) in order to be placed on the eligible list .

MULTIPLE-CHOICE AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES, PER CIVIL SERVICE RULE 7.19.

Test scores cannot be given over the telephone.

TRANSFER OF TEST COMPONENTS:

If you recently took identical components for other exams, the test responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

TEST PREPARATION:

Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you in preparing for the test, we advise you to review all related materials that you deem necessary.

+ An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website athttp://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.

+ Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/.

TESTING ACCOMMODATION:

If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, that you may be required to submit documentation from a qualified medical provider or other qualified professionals to support your request for a testing accommodation.

ELIGIBILITY INFORMATION AND VACANCY INFORMATION:

Qualified applicants who passed the assessment are placed on an eligible list in the order of their score group for a period of six (6) months. We will use this list to fill vacancies throughout Los Angeles County as they occur.

AVAILABLE SHIFT: Any

VETERAN'S CREDIT:

If you are a veteran, you may be eligible for veteran’s credit, which is an additional 10% of the total points added to a passing score. We will need a copy of your form DD214 to review, so please include that with your application or email it to the exam analyst at [email protected].

HOW TO APPLY:

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

+ [email protected]

+ [email protected]

+ [email protected]

+ [email protected]

+ [email protected]

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to govermentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

___________________________________________________________________________

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

SOCIAL SECURITY NUMBER:

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For those who not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.

NO SHARING OF USER ID AND PASSWORD:

All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

________________________________________________________

California Relay Services Phone: (800) 735-2922

Teletype: (800) 735-2929

Testing Accommodations Coordinator: [email protected]

Department Contact Name: Janice Macam

Department Contact Phone: (213) 433-3603

Department Contact Email: [email protected]

Exam Number: R2584F-R

Type of Recruitment : Open Competitive

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:https://hr.lacounty.gov/accessibility/.

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.

Revised January 2025

For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)

01

The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. Please be advised that failure to provide the correct information in the supplemental questionnaire may result in disqualification of your application even if you possess the qualifying experience or education.

Please be specific as possible and include all information as requested. Comments such as"see resume or application"will not be considered as a response.

Please note that all information is subject to verification at anytime in the examination and hiring process.

Falsification of any information may result indisqualificationordismissal.

+ Yes, I understand the above information and instructions.

02

Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Add the following email address to your list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail:

+ [email protected]

+ [email protected]

+ [email protected]

+ [email protected]

+ [email protected]

+ [email protected]

It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for a late test administration or rescheduling of a test component.

+ Yes, I understand the above information and instructions.

03

How many years of highly specialized* clerical experience** do you havewithin the last five (5) years, involved with information technology including the use or installation of desktop software?

*Highly specialized clerical experience for this exam is performing basic information technology tasks including installing, moving, adding, configuring, and decommissioning desktop software products and hardware such as personal computers, operating systems, printers, fax machines, and scanners -OR- providing customer service through help desk support and interacting directly with users to identify and resolve hardware, software, and network related issues.

**Experience is evaluated on the basis of a verifiable 40-hour week. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience.

+ I have no related experience.

+ Less than 1 year.

+ More than 1 year, but less than 2 years.

+ 2 years or more.

04

If you indicated that you have relevant experience inQuestion No. 3, youMUSTprovideALLof the following:

+ Payroll Title: [if payroll title is not consistent with your duties, please attach/upload signed official out-of-class, additional responsibilities or temporary assignment bonus document(s) (past or present) to support your claim as stated in the job bulletin under Endorsement of County Qualifications].

+ Employer:

+ Supervisor's Contact Information:

+ Dates of Employment:FROM (mm/yr) - TO (mm/yr)

+ TOTAL Hours Worked Per Week:

+ DUTIES:(Duties under each work experiencemust be described clearlyin theapplication and supplemental questionnairefor evaluationORit willnot be considered or credited).

If you do not have any experience under this option, please write"DOES NOT APPLY".

05

LA County offers a variety of job opportunities that may include one of the following work models. From the options below, please select all work model(s) that you are willing to accept as part of your condition of employment.

Please note:This informationmaybe utilized by hiring managers to match you with positions that fit your preferred work model(s). However, since schedules are subject to change based on departmental operational needs, your response to this questiondoes notguarantee that your preference(s) will be accommodated -OR- that based on your preference(s), you will be guaranteed an offer of employment.

+ Full-time Telework (Fully Remote): Working entirely from home or another remote location, with no in-office presence required.

+ Hybrid: A combination of remote work and in-office presence, allowing flexibility between both environments.

+ Fully In-person: Working on-site at the office full-time, with all responsibilities carried out in-person.

06

The following question is optional. Your response will be used to solely understand current trends in work schedule preferences and will not negatively affect your eligibility or competitiveness for this position.

If you selectedHybridin the previous question, please indicate how many days per week you would prefer to work in-person at the office:

+ 1 day per week

+ 2 days per week

+ 3 days per week

+ 4 days per week

+ 5 days per week (equivalent to fully in-person)

Required Question

Employer

County of Los Angeles

Address

**************

Los Angeles, California, 90010

Website

http://hr.lacounty.gov

Please verify your email addressVerify Email