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SUMMARY

Plans, directs, and coordinates small to mid-sized escrow service operation by performing the following duties. Also, personally maintains and services selective client portfolio to generate business for TitleOne. The Team Leader is a critical member of the Company’s organization and will participate in strategic operations and initiatives.

**ESSENTIAL DUTIES AND** **RESPONSIBILITES** include the following. Other duties may be assigned.

Provides leadership and supervision to escrow team members by performing such duties as recruiting, interviewing applicants, training, scheduling, coaching and resolving conflicts, coordinating with other departments, conducting individual and team meetings, establishing and monitoring performance objectives, conducting performance appraisals and recommending wage increases. In larger escrow operations may also be responsible for Office Administrator.

Establishes, monitors and updates standard operating processes for escrow team including; a) SOP documentation b) Conducts periodic production meetings c) Performs quarterly file audits on each escrow officer d) enforces escrow accounting policies and controls e.) Ensures escrow procedures and policies comply with state and federal regulatory requirements.

Recommends changes in basic structure and organization of escrow team to ensure the effective fulfillment of objectives assigned to it and provide the flexibility to move swiftly in relation to marketing problems and opportunities.

Conducts closing transactions as a neutral third party. Answer questions of buyers, sellers, and borrowers relating to details of transaction and obtains signatures of principal parties on necessary documents.

Follows State, Federal, and Company rules, regulations and policies regarding settlement services, including Department of Insurance regulations/guidelines and Real Estate Settlement Procedure Act (RESPA) in accordance with State law.

Prepares escrow team activity reports and works with Sales Team Leader to ensure Escrow Officer goals are met.

Ensures that customers are greeted and telephones are answered in a manner consistent with Company standards.

TRAINING & EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

+ BS or BA in Business Administration preferred.

+ Marketing major or equivalent major or experience.

+ Five years professional marketing and/or business management experience.

+ Proven track record of leadership and people development.

Demonstrates a business and personal philosophy consistent with TitleOne’s core values and mission statement.

TitleOne, a title and escrow company, is committed to making a difference for our team members and the communities in which we live. We enrich our team members’ lives by providing a fun and energetic team environment while offering opportunities for growth and advancement. Our industry-leading, innovative and legendary service delivers confidence and peace of mind to real estate professionals and consumers throughout the Northwest. We are committed to impacting our communities through the giving of our time and financial resources. TitleOne is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (http://www.anywhere.re/)   **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng) , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

**At Anywhere, we are empowering everyone’s next move – your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf) .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

+ Great Place to Work

+ Forbes World's Best Employers

+ Newsweek World's Most Trustworthy Companies

+ Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran