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**Job Type:** Regular

**Time Type:** Full time

**Work Shift:** Day (United States of America)

**FLSA Status:** Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Primary Responsibilities:

Acts as a lead person in the daily operations of the office. Oversees the daily task of the Practice ensuring problem resolution of issues as they occur. Works to effectively improve and maintain patient access.

Responsible for the coordination of coverage to ensure that the office is adequately staffed and running effectively at all times. May maintain providers’ vacation, CME and coverage schedules in addition to staff time off schedules.

In coordination with either the Group Practice Manager or Director, implements and monitors office policies, procedures and protocols.

Provides ongoing feedback to Group Practice Manager/Director regarding training needs, staffing issues and process improvement initiatives. May contribute to the performance feedback of other staff in the practice as the Practice Manager/Director’s request.

Assures proper maintenance of the office, including ordering equipment, services and supplies. Monitors invoices for accuracy and timely payment. Maintains close contact with Hospital departments, outside vendors and property management to ensure the equipment and site are safe and in working condition.

Participates in the training of new administrative and clinical staff. May work with the Practice Manager/Director to participate in the selection of candidates for open positions.

Coordinates the onboarding process for both temporary and regular staff, including but not limited to scheduling Epic training, obtaining IT acces, ID badges and site access. Also, coordinates the offboarding process when a temporary or regular employee leaves the practices to ensure access is terminated and MAPS/Hospital property is returned.

Monitors the revenue cycle process to ensure compliance with data collection and entry, co-payment management, charge entry, referrals, etc. Responds to patient inquiries about billing issues

Assist the Practice Manager/Director and/or physician leadership in the preparation and management of the practice budget. May analyze variances, and identify revenue opportunities.

May lead and participates in staff meetings and attends departmental specific meetings across MAPS and/or the hospital.

Required Qualifications:

High school graduate or GED. Minimum of 2-3 years of experience demonstrating proficiency in all area of Medical Assisting.

Demonstrated MA competencies demonstrated through any one of the following: MA Certificate, Associates Degree in Medical Assisting, EMT, PCT, nursing student with one clinical rotation, home health aide experience or physician assistant program candidates.

Must demonstrate strong customer and interpersonal relationships with all patients, family members, staff and providers.

Must be able to demonstrate both a willingness and competency to train, mentor and guide others assigned practices.

Experience with computer systems and web based applications is needed.

EPIC experience is a plus

Must be certified in CPR.

Phlebotomy skills helpful.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity** **Employer/Veterans/Disabled