• Service Coordinator

    Renewal by Andersen (Cranford, NJ)


    Service Coordinator

     

    Renewal by Andersen – Cranford, NJ

     

    It’s time to open your window of opportunity! Join our team as a Service Coordinator at Renewal by Andersen!

     

    As a Service Coordinator, you will play a vital role in enhancing our customers' experiences by delivering top-notch service and support. In this office-based role, you will connect with our existing customers about their warranty and service requests by answering incoming calls, managing schedules for our service technicians, and resolving issues regarding their windows. We're looking for someone with exceptional customer service and multi-tasking skills that thrives in a fast-paced environment to manage post-sale communication with our customers.

    Primary Responsibilities:

    - Engaging with customers via phone and virtual video messaging to assess their window and door service needs and resolve any issues they may be experiencing

     

    - Collecting information and research into service requests, making detailed notes on customer accounts throughout the service, and providing updates internally as well as externally

     

    - Ordering parts, entering data from one software to another, updating reports, and other tasks pertaining to service requests

     

    - Scheduling new service appointments with customers

     

    - Managing and maintaining voicemails, emails, escalated customers, and reviews

    Qualifications:

    - 2-3 years of customer service experience that demonstrate a professional demeanor and strong communication skills.

     

    - Comfortable working in an office setting, based out of our Cranford office

     

    - Familiarity with CRM software and proficiency in Microsoft Office, especially Excel.

     

    - Detail-oriented mindset with strong organizational skills to navigate a fast-paced environment.

     

    - Previous experience in the residential home improvement industry, especially with windows and doors, is preferred but not required!

    Compensation and Benefits package:

    - Competitive pay range of $23-$27/hour with bonus potential!

     

    - Comprehensive benefits package, including medical, dental, vision, and life insurance.

     

    - 401(K) with company match to help you secure your future.

     

    - Exciting employee perks discount program and a student loan repayment plan to support your financial goals.

     

    - Paid time off, paid holidays, and even floating holidays for those special occasions!

    Schedule:

    - 8:00am-5:00pm

     

    - Monday-Friday (no weekends)

     

    If you're ready to take the next step in your career, we want to hear from you! Apply now and join the Renewal by Andersen team, where your skills will shine, and your contributions will be valued.

     

    DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

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    We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.