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CareerLink Program Supervisor

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CareerLink Program Supervisor

Salary

$58,035.00 - $88,235.00 Annually

Location

Luzerne County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-25046-06155

Department

Department of Labor & Industry

Division

LI Pa Car Lnk Luzerne Co Hazle

Opening Date

05/06/2025

Closing Date

5/20/2025 11:59 PM Eastern

Job Code

06155

Position Number

00044453

Union

SEIU

Bargaining Unit

F5

Pay Group

ST07

Bureau / Division Code

00120804

Worksite Address

75 North Laurel Street

City

Hazelton, Pennsylvania

Zip Code

18201

Contact Name

Moureen Gunyanyi

Contact Email

[email protected]

Bureau / Division

Bureau of Workforce Partnership and Operations - PA CareerLink Luzerne County Hazleton

+ Description

+ Benefits

+ Questions

THE POSITION

Are you looking for fulfilling workdays in a busy, full-service office assisting jobseekers who value in-person services? Help us help people find fitting careers and take the next step in yours with this CareerLink Program Supervisor role at the Bureau of Workforce Partnership and Operations - PA CareerLink office in Luzerne County, Hazleton. Apply now and make an impact in a fast-paced, exciting environment!

DESCRIPTION OF WORK

The PA CareerLink Program Supervisor directs, plans, and prioritizes work assignments for PA CareerLink staff providing employment and training services to jobseekers and employers. These assignments and responsibilities include creating and providing customized business services to employers, employer associations, or other such organizations. You will be creating customized recruitment events and related services such as targeted job fairs, creating customized screening and referrals of qualified participants in training services to employers, and other employment-related activities. Work includes collaborating with management staff and field leaders on activities, deadlines, problems, and solutions through reports, discussions, and meetings; developing and implement programmatic and administrative solutions; and building effective working relationships with internal and external partners at multiple organizational levels.

You will also direct and train PA CareerLink staff as they provide services to participants and customers, handling situations and questions as they arise. Our team will rely on your independent judgment, initiative, and problem-solving to ensure seamless delivery of services to participants as well as promote awareness and use of PA CareerLink services, programs, and activities. Opportunities for growth and development await—make a difference with our team!

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00044453) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Hazelton.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Five years of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability;or

+ One year of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability, and bachelors' degree;or

+ Any equivalent combination of experience and training that included one year of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time public contact work which involved interviewing the public to obtain, provide, and evaluate information concerning employment or employability do you possess?

+ 5 years or more

+ 4 but less than 5 years

+ 3 but less than 4 years

+ 2 but less than 3 years

+ 1 but less than 2 years

+ None or less than 1 year

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 120 credits or more

+ 90 but less than 120 credits

+ 60 but less than 90 credits

+ 30 but less than 60 credits

+ 15 but less than 30 credits

+ Less than 15 credits

+ None

04

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

05

WORK BEHAVIOR 1 – SUPERVISION

Supervises subordinate staff by assigning work; establishes priorities and timeframes for completion of work; reviews employee performance and prepares evaluation reports; disciplines employees; interviews prospective employees and recommends selection; receives, responds to, and resolves grievances and complaints; provides guidance to staff on complex programs; approves/denies leave requests; and identifies training needs and provides training to staff.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience supervising subordinate staff; and as a supervisor, I have interviewed and hired staff, rated work performance, established priorities, disciplined employees, identified training needs, and approved leave.

+ B. I have experience as a lead worker or senior staff member. I have provided training to newly hired staff, reviewed their work, or served as a team or group leader, but I was not responsible for employee performance reviews or discipline.

+ C. I have successfully completed supervisory training.

+ D. I have NO experience or coursework related to this work behavior.

06

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to supervision.

+ Your level of responsibility.

07

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

08

WORK BEHAVIOR 2 – TECHNICAL ASSISTANCE

Contacts customers by phone, mail, or email to discuss job posting requirements and refer qualified candidates to job postings. Receives inquiries and provides information and assistance as requested. Refers customers to agencies for supportive and other services. Responds to informational or technical requests for online system support. Assists businesses with writing and posting job openings and related needs.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions and providing technical advice as necessary.

+ B. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions, but I referred technical questions to someone else to provide information.

+ C. I have successfully completed college-level coursework related to speaking, psychology, human services, public relations, or marketing.

+ D. I have NO experience or coursework related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to the technical assistance you provided.

+ Your level of responsibility.

10

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

11

WORK BEHAVIOR 3 – ANALYZING INFORMATION

Analyzes work assignments to ensure compliance with established policies, procedures, and standards and evaluates workloads in order to improve the quality and quantity of service delivery to customers and employers.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience analyzing work assignments to ensure compliance with established policies, procedures, and standards. I was also responsible for evaluating workloads and providing recommendations to improve the quality and quantity of services to customers and employers.

+ B. I have experience analyzing work assignments to ensure compliance with established policies, procedures, and standards. Someone else was responsible for evaluating workloads and providing recommendations to improve the quality and quantity of services to customers and employers.

+ C. I have successfully completed college-level coursework related to research methods, data analysis, statistics, performance management, or social psychology.

+ D. I have NO experience or coursework related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to analyzing information.

+ Your level of responsibility.

13

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

14

WORK BEHAVIOR 4 – TRAINING

Plans, develops, and conducts programs of instruction. This includes researching topic information, establishing goals and objectives, selecting course content, preparing course materials and curriculum outlines, and developing course evaluation measures.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience developing and conducting new or revised training or orientation programs which included determining course content and preparing training materials.

+ B. I have experience conducting training or orientation programs. Someone else determined training course content and prepared the training materials for the training I conducted.

+ C. I have successfully completed college-level coursework related to public presentation, training, or education.

+ D. I have NO experience or coursework related to this work behavior.

15

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience conducting and/or developing training or orientation programs.

+ Your level of responsibility.

16

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

17

WORK BEHAVIOR 5 – WRITTEN COMMUNICATION

Prepares correspondence to customers to provide information about job postings. Creates flyers and handouts to notify customers of upcoming workshops and seminars. Prepares written and technical reports to convey customized labor market information to customers. Creates resumes and cover letters with customers. Prepares case notes and narratives to record service transactions.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience preparing correspondence, flyers, handouts, or reports. I was responsible for the final document that conveyed customized information to the intended recipients.

+ B. I have experience preparing correspondence, flyers, handouts, or reports. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients.

+ C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.

+ D. I have NO experience or coursework related to this work behavior.

18

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to written communication.

+ The type(s) of documents you prepared.

+ Your level of responsibility.

19

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov