• Customer Service Representative

    TEKsystems (Wood Dale, IL)


    Description

    -Responsible for assisting customers needs via email and phone

     

    -Customers looking to place new orders, order updates, tracking and shipment information, and order issues

     

    - Send tracking orders to customers

     

    -Process online orders

     

    -15 phone calls per day

     

    -Respond to customer 100+ emails from general email inbox

     

    -Other duties as assigned

     

    -Respond to customer requests and sell products/services

     

    -Execute Sales efforts in a professional manner that reflects positively of the company and its partners

     

    -Work with manufacturer partners to improve service levels and market share

     

    -Step in wherever possible to support sales efforts

     

    Skills

     

    Customer service, Call center, Inbound call, Customer support, Customer service call center, Order entry, data entry, microsoft office, customer care, email

     

    Top Skills Details

     

    Customer service,Call center,Inbound call,Customer support,Customer service call center,Order entry

     

    Additional Skills & Qualifications

    MUST-HAVES:

    -1-2 years of customer service or retail experience

     

    -Computer Skills

     

    -Data Entry Skills

    SOFT SKILLS:

    -Follow-through

     

    -Resourceful on their own, ability to ask good questions and work through problems

    Experience Level

    Entry Level

    Pay and Benefits

    The pay range for this position is $20.00 - $20.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Wood Dale,IL.

     

    Application Deadline

     

    This position is anticipated to close on May 22, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.