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At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

+ Medical, dental, and vision insurance, available on first working day

+ 401(k), eligibility after one year of service

+ Employee stock purchase plan

+ Tuition reimbursement

Customer Care Associate

In this role, you will provide front-line client services related to customer’s purchases and all client interfacing activity via multiple platforms of communication. This may include product questions, order status, payment issues, or shipping status. ApriaDirect is focused on providing the best client experience in the industry and this role is empowered to solve our client’s problems. While no product knowledge is required to start this position, you will be expected to learn about the product ApriaDirect sells and provide support to clients who have purchased it or may purchase it.

Potential Duties and Responsibilities:

+ Handle continuous work volume by interacting with customers and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources.

+ Receive and process order requests from referrals for durable medical equipment and healthcare services.

+ Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges.

+ Demonstrate professionalism and provide high quality service when interacting with customers.

+ Resolve complaints and escalations with urgency by identifying problems, troubleshooting of equipment and/or coordinating appropriate corrective action.

+ Assess patient and referral needs, identify satisfactory resolution, and provide high quality customer service.

+ Comply with and adhere to all regulatory compliance areas, policies, and procedures, and best practices.

+ Thoroughly explain sleep reports to customers and review all therapy options.

+ Perform related duties as assigned by supervisor.

+ Maintain compliance with all company policies and procedures.

Skills:

+ Customer service experience is required.

+ Inside-Sales is a plus, but not required.

+ Ability to handle customer concerns, & de-escalate as needed, being organized and focused.

+ Proficient computer and internet skills

+ Quick thinker, fast learner, multi-tasker, organized, and ability to absorb technical information and use that in your job.

+ Experience working in a similar role in the e-commerce space or healthcare.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

Life at O&M

When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.