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Title Help Desk Technician

About the Organization About the Organization Since 1981, Outdoor Research has been building award-winning outdoor clothing and gear. We stand behind every product we make with the Outdoor Research Infinite Guarantee- warranty. Find out how we were born from our founder Ron Gregg's research-led approach to problem solving, and discover the origins of our first products in Our Story. Discover our roots in U.S. manufacturing, our legacy in Made in the USA tactical gloves, and our response to the COVID-19 pandemic with the development of face masks and medical-grade personal protective equipment in Protection. Learn about our product processes using recycled materials, how we enforce the safety and wellbeing of our workplaces, and our commitment to all people and the planet in Responsibility. Meet some of our community members who work to create safe, accessible, and equitable outdoor spaces in our Community Partnerships and our Ambassadors. We'd be thrilled to have you join the team and find your Career at Outdoor Research. Outdoor Research Values Curiosity: We are constantly striving to learn and improve ourselves. In our products, as a brand, as a team, and as individuals. Passion: We love what we do and take pride in sharing our work with others. Innovation: We are complex problem solvers. Collaboration: We are better together. Community: We embrace the collective impact we can have from our diverse perspectives; on each other, society, and our environment.

Position Help Desk Technician

Description

Rate: $29.00 an hour

About this role

Maintain and manage users and computers in a Hybrid environment using Active Directory and Microsoft O365. Responsible for providing technical assistance and support to OR computer users related to systems, hardware, and software. Respond to queries, run diagnostics, isolate problems, and determine and implement solutions. Work closely with the IT Manager in maintaining assets and IT Lifecycle Management. Occasionally travel between OR locations (Des Moines, WA and El Monte, CA).

Position Requirements

What you should bring to the table:

+ Strong troubleshooting and critical thinking skills

+ Positive “can do” attitude

+ Thirst for knowledge and eagerness to provide outstanding customer service

+ Desire to be a key member of a small Information Systems Team

Preferred Qualifications and Skillset:

+ Technical degree with relevant IT experience

+ Use of Microsoft Active Directory

+ Microsoft O365/M365 (Office, Exchange, SharePoint, OneDrive, and Teams), and Azure Active Directory

+ Understanding of Windows Client/Server platforms, Windows 10 to Windows 11 and Windows 2013 to Windows 2025 server editions

+ Understanding of TCP/IP, DNS, DHCP, LAN, WAN, and Wi-Fi network protocols

+ MacOS support in a Microsoft Active Directory environment

+ Windows application maintenance and deployment using PDQ Inventory/Deploy or similar

+ Ability to communicate technical information, both verbal and written to a wide range of end-users

+ Use of managed desktop security products, Cylance or Microsoft Windows Security

+ Basic use of PowerShell for management of AD and Office 365

+ Support of mobile VPN solution, Fortinet

+ Support of PC/Mac hardware and peripherals and office automation equipment such as printers, scanners and copiers

+ User onboarding/offboarding processes

+ Creation and maintenance of user training and administrative documentation

+ Experience working with 3rd party vendors and service providers

+ Must be able to handle multiple tasks on a fast faced environment

What do we bring to the table?

+ 11 paid holidays each year and 3 floating holidays

+ PTO/PSST

+ Transportation benefits

+ Paid volunteer time

+ Comprehensive medical, dental and vision plans

+ 401k with discretionary company match

+ Ron Gregg Annual Benefit

+ Product discounts

Physical Requirements

+ Use of keyboard, mouse, monitor, sitting, bending, stooping, crawling, standing, reaching, lifting up to 50 pounds, kneeling, walking up and down steps, using ladder, etc.

+ Must be able to lift 25 pounds

Working Conditions

+ Office and production environments. May include working in enclosed spaces or at heights

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Location Seattle, WA

EOE Statement OR is committed to equal employment opportunity and does not discriminate against any employee or applicant for employment in an unlawful manner. Employment-related decisions are made based on an individual’s qualifications without regard to race, sex, color, religion, age, national origin, disability, sexual orientation, gender identity, marital or military status, genetic information, political ideology or other applicable protected class status. This commitment extends to all employment practices including selection, hiring, placement, recruitment advertising, promotion or transfer, rate of pay or other forms of compensation, selection for training, demotion, layoff, or separation. All employment decisions are based upon the qualifications of the individual and the job requirements.

OR supports this commitment with an Affirmative Action Program, which is updated annually. The

objectives of the Affirmative Action Program are to ensure that our team reflects the diversity of our local community. We fully support affirmative action to include women, ethnic minorities, veterans and persons with disabilities throughout our workforce. The OR Affirmative Action Program is available for review by all employees and is maintained in the Human Resources Department.