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Purpose:

The Training Specialist is responsible for planning, designing, coordinating, and delivering training for the Claims Operations Department within the UPMC Health Plan.

This position will work a hybrid work structure, reporting to the office as needed.

Responsibilities:

+ Delivers training related to MC400/Profound navigation, claims processing and phone systems. Assists with train the trainer initiatives, as necessary.

+ Responsible for booking training rooms and securing materials needed for training courses.

+ Assists with the development and maintenance of electronic education materials.

+ Produces quick tips, memos and other training documentation as required to provide up-to-date information related to system enhancements and modifications.

+ Prepares training materials for upcoming sessions, as well as educational documents related to workflows and enhancements.

+ Responsible for keeping training records for audits, including sign-in rosters and employee participation documentation.

+ Coordinates all aspects of the training process, including industry research materials development, program delivery, student testing, and assessment.

+ Communicates effectively and works collaboratively with trainees’ leadership to ensure successful training completion.

+ Determines the effectiveness of learning and the transfer of learned skills to the workplace by using a variety of measurement tools that include evaluations, assessments, and surveys (when appropriate).

+ Maintains a positive classroom environment for staff members, to support the experience, skills, knowledge attainment and capabilities of employees.

+ Maintains work activity reports, employee training profiles, and submits reports as required.

+ Performs other duties as assigned.

+ Bachelor's degree in Education, Business, or other related fields preferred

+ 2 years of direct experience in Managed Care and/or Indemnity environment with at least 1 year of experience in delivery of staff training programs or related experience.

+ Experience in methods and techniques of adult education with demonstrated success.

+ Excellent organizational, interpersonal, and written communication skills.

+ Strong leadership skills and independent decision-making abilities.

+ Expert process and project management skills are required.

+ Proficiency in Microsoft Office products is essential. **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**