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Payments - Engagement Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Must have:

Delivery leads/Program managed large payment transformation program (Preferably around any COTS payment engine like Dovetail, PEP+, FIS OPD, Finastra GPP, Volante Volpay etc.) or large cash management or treasury transformation program.

Must be aware of domain topics around high value (SWIFT, RTGS) and Low value/RTP payment processing transformation program and/or large Cash Management, Liquidity management, Fraud management, Treasury topic

Manages the technical/IT portion of the implementation program overall from a Company standpoint and works in conjunction with the client Delivery leads/Project Managers and Technical Teams

Involved in delivery of the technical portion of the program; quality of the delivery approach and ensures teams are aligned on methodology. Ensures E2E alignment across the work streams

Coordinates and communicates with the offshore engagement lead and team for completion of work

Oversees and manages the day-to-day activities of technical team members

Provides technical direction, vision, insight and decisions on a day-to-day basis.

Involved in development and refinement of the implementation plan for alignment to overall program roadmap and technical decisions

Develops and assesses release strategy alternatives, quick wins, and considerations. Documents risks and benefits.

For complex multi stream decisions monitors alignment/implications to guiding principles and benefit realization

Works side-by-side with the IT Delivery Leads, Architecture and Technical Teams to ensure delivery of the overall technical solution with focus on the GW implementation

Provides IT solutions and services such as data conversion, reporting and integration strategies

Provides advice to the client leadership team around GW implementation and business transformation leading practices

Provides advice to the IT Delivery Leads, Architecture, and technical teams about best practices in software delivery. Mentors the team on industry best practices for successful GW implementation.

Involved in weekly status reports, governance report content and KPIs/metrics

Provides implementation insight from a Payment viewpoint, including estimates, plan, tasks, deliverables, and key milestones

Reviews and validates artifacts, documents, and templates and works with teams to oversee deliverables and sign offs

Monitors conformance to "out of the box" and highlights potential issues/risks

Other key responsibilities include:

Relationship Building: Foster trust and rapport with key client stakeholders, becoming their believed advisor and advocate.

Onboarding and Implementation: Guide clients through seamless onboarding, develop personalized implementation plans, and ensure successful product adoption.

Customer Advocacy: Proactively address client concerns, gather feedback, and advocate for their needs within the company.

Value Demonstration: Showcase product value through data-driven insights, demonstrating ROI and business impact.

Retention and Growth: Drive customer retention, secure renewals, and identify opportunities for upselling or cross-selling.

Data Analysis: Leverage analytics to track product usage, identify trends, and optimize customer engagement.

Collaboration: Partner with cross-functional teams to deliver a unified and exceptional customer experience.

Communication: Maintain clear and proactive communication with clients, ensuring alignment and addressing any issues promptly.

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code: 221937

Posted on: May 8, 2025

Experience Level: Experienced Professionals

Contract Type: Permanent

Location:

New York, US

Brand: Capgemini

Professional Community: Software Engineering

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.